Workday Support Lead
1 month ago
Role : WORKDAY SUPPORT LEAD
Experience : 5-10 years
- Workday relevant exp of 5+ yrs
- 3+ years exp in Lead Position
Location : Remote
Job Description :
The People Innovation team at Teladoc is looking for an experienced Workday Support Lead to join our growing team. The Support Lead position is an integral part of the People Innovation team and will oversee and manage our Workday support team. In this role, you will lead a team of Analysts providing technical support and troubleshooting for our Workday platform.
You will help ensure we deliver excellent service levels and value to our Workday end-users. This position will also liaise with the appropriate vendors and broader People Innovation team as needed and conduct user training and manage application deployments.
Key Responsibilities :
- Lead a team of Workday Support Analysts and manage day-to-day delivery of support services.
- Oversee and own the overall customer support experience including service ticket management, communications, reporting and escalation management.
- Identify opportunities for improved support processes, documentation, and training to drive support efficiency.
- Performance advanced troubleshooting and root cause analysis for complex Workday issues.
- Collaborate cross-functionally with People Experience, Technology and other business teams on process optimization.
- Develop team skills by coaching Analysts and fostering continuous learning environment.
- Monitor support metrics like ticket volume, resolution time, customer satisfaction to identify improvement areas.
- Stay current on Workday product releases and new features and evaluate potential impact on support delivery.
- Provide high quality Workday product support across all Workday HCM modules.
- Work closely with Workday Lead Analysts and project teams during new Workday functionality rollouts.
- Develop application and training documentation, standard operating procedures, knowledgebase articles, and communicate resolutions to end users.
- On call support during holidays and off business hours for anything that requires immediate production down attention.
Qualifications :
- 5+ years experience with Workday HCM applications, including 3+ years in team/lead management role.
- Expert knowledge of Workday modules, integration points, and architecture.
- Strong track record in leading and developing high-performing support teams.
- Excellent analytical and problem-solving skills.
- Outstanding communication and stakeholder management abilities.
- Bachelor's degree required, Master's degree preferred.
- Ability to work independently as well as in a team environment, especially with virtual geographically diverse teams.
(ref:hirist.tech)-
Workday Support Lead
1 month ago
Remote, India Yogy HR Solutions Full timeWorkday Support LeadAre you a seasoned Workday expert looking to lead a team of support analysts? We're seeking a highly skilled Workday Support Lead to join our team at Yogy HR Solutions.Key Responsibilities:Lead a team of Workday Support Analysts and manage day-to-day delivery of support services.Oversee and own the overall customer support experience,...
-
Workday Support Lead
2 months ago
Remote, IN Yogy HR Solutions Full timeRole : WORKDAY SUPPORT LEADExperience : 5-10 years- Workday relevant exp of 5+ yrs- 3+ years exp in Lead PositionLocation : Remote Job Description :The People Innovation team at Teladoc is looking for an experienced Workday Support Lead to join our growing team. The Support Lead position is an integral part of the People Innovation team and will oversee and...
-
Workday Support Team Leader
1 month ago
Remote, India Yogy HR Solutions Full timeWorkday Support Lead Role OverviewThe People Innovation team at Teladoc is seeking an experienced Workday Support Lead to join our growing team. This key position oversees and manages our Workday support team, ensuring the delivery of excellent service levels and value to our Workday end-users.The ideal candidate will lead a team of Analysts providing...
-
Workday Support Analyst
1 month ago
Remote, India Yogy HR Solutions Full timeRole : Workday Support AnalystLocation : Remote Experience : 5+ yrs Notice Period : Immediate to 30 days Job Description :The People Innovation team at Teladoc is looking for a Workday Support Analyst to join our growing team. The Support Analyst position is an integral part of the People Innovation team and will provide support and maintenance to new and...
-
Workday System Administrator
1 month ago
Remote, India Yogy HR Solutions Full timeWorkday Support Analyst RoleAt Yogy HR Solutions, we are seeking a highly skilled Workday Support Analyst to join our team. The ideal candidate will have a strong background in Workday HCM and excellent problem-solving skills.Key Responsibilities:Provide top-notch Workday product support across all Workday HCM modules.Assist internal customers with problems...
-
Workday Architect
6 months ago
Remote, India American Chase LLP Full timeWe are seeking a skilled Workday Architect with extensive experience in system design, data mapping, integration, and a strong background in software development. As a Workday Architect, you will be responsible for designing, implementing, and maintaining Workday solutions to meet the needs of our organization. This role requires a minimum of 6 years of...
-
Workday Hcm
6 months ago
Remote, India Aliqan Technologies Full timeJob Title: Workday HCM **Job Type**: Contract for 6 Month+Extendable Job Location: Remote Exp: 4 to 6 Years **Job description: - ** What you’ll do: A Workday Software Functional Consultant or Analyst is responsible for implementing and maintaining the Workday Human Capital Management (HCM) software system within an organization. They play a critical...
-
Workday Contract to Cash Architect
4 weeks ago
Remote, India Kognitiv Full timeKognitiv Inc. seeks to be the best in the Workday® ecosystem in both customer and employee satisfaction. We believe happy employees go hand-in-hand with happy customers. We truly believe that if our employees feel engaged, challenged, and empowered every day, they will provide top-notch service for our customers. We encourage our employees to "act like an...
-
Workday Hcm Tester
6 months ago
Remote, India CoeusCorp Full time**Title: Workday HCM** **Location**: We need someone for a USA restaurant chain work. Working remotely from India for 6 to 9 months. PST hours. **JD**: - Manual tester is essential, anywhere in India. - WORKDAY HCM Knowledge is essential - Integration of WORKDAY HCM experience is a preference **Workday HCM Tester (Functional with HCM (Remote 2...
-
Workday Reporting Specialist
1 month ago
Remote, India InnoQuest Consulting Full timeJob Title: Workday Reporting AnalystJob Summary:We are seeking a highly skilled Workday Reporting Analyst to join our team at InnoQuest Consulting. As a Workday Reporting Analyst, you will be responsible for providing data solutions, reports, and dashboards via Workday to support cross-functional requirements from HR and Finance functions.Key...
-
Workday HRis Systems Administrator
6 months ago
Remote, India North Talent Group Full timeProficient in Workday HRIS administration, including data management, configuration, and troubleshooting. - 5+ years of project management experience with hands-on data cleanup projects in Workday or similar HRIS platforms. - Lead initiatives for cleaning up and maintaining data integrity in Workday. - Collaborate with HR teams to identify and rectify data...
-
Workday Hcm
2 months ago
Remote, India iPROTECHS Commercial Solutions Pvt Ltd Full time**Seeking a Workday HCM & Financials Freelancer!** iProtechs is looking for a skilled Workday professional to join our remote team. If you have 4+ years of experience in Workday HCM & Financials, and enjoy implementing configs, integrations, and providing support, we want to hear from you! Workday #Freelance #RemoteWork #JobOpportunity #iProtechs **Job...
-
Workday Reporting Analyst
2 months ago
Remote, IN InnoQuest Consulting Full timeJob Description :A prestigious client of Innoquest Consulting, a product-based healthcare company, is seeking a Workday Reporting Analyst for remote work.Role details :- Provide data solutions, reports, and dashboards via Workday to support cross functional requirements from a broad range of HR and Finance functions.- Work closely with HR and Finance process...
-
Reporting and Data Analyst for Workday
1 month ago
Remote, India InnoQuest Consulting Full timeJob Title: Workday Reporting and Data Solutions AnalystAbout the Role:The prestigious client of Innoquest Consulting, a product-based healthcare company, is seeking a highly skilled Workday Reporting and Data Solutions Analyst for remote work. As a key member of the team, you will be responsible for providing data solutions, reports, and dashboards via...
-
Workday Integration Kronos Inbound Studio
5 months ago
Remote, India It consultant Full timeWe looking work support for Workday integration Kronos Inbound Studio 2hours support per day 23k per month **Job Type**: Freelance Contract length: 12 months **Salary**: ₹23,000.00 per month **Benefits**: - Work from home Schedule: - Monday to Friday **Experience**: - total work: 5 years (preferred) Work Location: Remote **Speak with the...
-
PPC Executive
5 months ago
Remote, India Ighty Support Full time**Job Opening: Experienced Pay-Per-Click Specialist | Night Shift | Remote | Ighty Support** Are you an experienced Pay-Per-Click (PPC) specialist ready to take on a new challenge? Do you love the fast-paced world of digital marketing and have a knack for driving conversions? If so, we have the perfect opportunity for you. Ighty Support, a leading US-based...
-
SyrenCloud - Lead Data Engineer - ETL/Python
1 month ago
Remote, IN Syren Cloud Inc Full timeAbout the job : - Interpret data, analyze results using statistical techniques and provide ongoing reports - Develop and implement databases, data collection systems, data analytics, and other strategies that optimize efficiency and quality - Acquire data from primary or secondary data sources and maintain databases/data systems - Work with business...
-
Sales Support
6 months ago
Remote, India EMPOWER ADMINISTRATIVE SERVICES BUSINESSMEN - SOLE PROPRIETORSHIP L.L.C Full timeAs a Sales Support Specialist, your primary responsibility will be to assist the sales team in achieving their targets by providing administrative and operational support. You will play a crucial role in ensuring a seamless sales process, from lead generation to post-sale support. This position requires strong organizational skills, attention to detail, and...
-
Lead SAP EWM Consultant
1 month ago
Remote, IN Best Apps Business Solutions Pvt Ltd Full timeSAP EWM Consultant / SAP EWM Lead ConsultantJob Description :- Must have experience of leading a team of technical and functional EWM consultants- SAP EWM/WM Functional implementation experience / Roll out experience & Support Experience in EWM is mandatory- Must have design and configuration experience in WM/EWM module : Inbound/outbound/manufacturing...
-
L2 Support
6 months ago
Remote, India Hyqoo Full timeJob Title: Level 2 Support Technician **Job Description**: We are currently seeking a highly skilled and motivated Level 2 Support Technician to join our dynamic IT team. As a vital player in our organization, you'll be the go-to person for more complex technical issues that have been escalated from our Level 1 support team. Your role will be crucial in...