Workday Support Team Leader

1 month ago


Remote, India Yogy HR Solutions Full time
Workday Support Lead Role Overview

The People Innovation team at Teladoc is seeking an experienced Workday Support Lead to join our growing team. This key position oversees and manages our Workday support team, ensuring the delivery of excellent service levels and value to our Workday end-users.

The ideal candidate will lead a team of Analysts providing technical support and troubleshooting for our Workday platform. They will help ensure seamless interactions between the support team, vendors, and the broader People Innovation team. Key responsibilities include managing day-to-day delivery of support services, overseeing the overall customer support experience, identifying opportunities for improved support processes, and collaborating cross-functionally with other business teams.

Key Qualifications

- 5+ years of experience with Workday HCM applications, including 3+ years in team/lead management role.
- Expert knowledge of Workday modules, integration points, and architecture.
- Strong track record in leading and developing high-performing support teams.
- Excellent analytical and problem-solving skills.
- Outstanding communication and stakeholder management abilities.

What We Offer

The successful candidate will have the opportunity to work independently and as part of a team, especially with virtual geographically diverse teams. They will be part of a dynamic team that values continuous learning and professional development. If you are a motivated and experienced professional looking to lead a team and contribute to our organization's success, we encourage you to apply for this exciting opportunity.
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