HubSpot Developer

4 days ago


india TIU Consulting Full time

Job Description :


- Implement and customize HubSpot Service Hub to align with organizational goals and streamline operations.

- Configure service ticketing, knowledge base, and other modules within HubSpot to optimize customer service processes.

- Design and optimize workflows within HubSpot Service Hub to automate and streamline customer service processes.

- Implement best practices for ticket management, escalation procedures, and customer communications to improve efficiency and service delivery.

- Provide training sessions and ongoing support to team members on the effective use of HubSpot Service Hub.

- Develop training materials, documentation, and resources to facilitate adoption and proficiency among users.

Reporting and Analytics :

- Set up reporting dashboards and analyze data within HubSpot Service Hub to monitor key service metrics and KPIs.

- Provide insights and recommendations based on data analysis to optimize service performance and customer satisfaction.

- Collaborate with cross-functional teams (such as sales, marketing, and IT) to ensure seamless integration of HubSpot Service Hub with other systems and processes.

- Coordinate with IT or third-party vendors for technical integrations and customization requirements.

- Stay updated with HubSpot Service Hub features, updates, and industry best practices.

- Identify opportunities for continuous improvement in service delivery, customer experience, and operational efficiency using HubSpot Service Hub capabilities

(ref:hirist.tech)
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