Sales Director

6 days ago

mumbai, India Phonon Communications Pvt Ltd Full time
Position: Sales Director
Reporting to: Managing Director
Company Description
Phonon Communications Pvt Ltd, located in Vadodara, is a pioneer in cloud telephony (CPaaS). Our telecom applications, including click-to-call, hosted inbound IVR systems, automated outbound dialer systems, virtual number services, SMS-to-call, and hosted Cloud PBXs, are utilized by leading enterprises in India. Our flagship product, Phonon Central is a rapid flow designer with powerful AI/ML capabilities to design omni-channel customer communication workflows. We are focused on the BFSI and Travel & Aviation Sector.
Role Description
This is a full-time on-site role for a Sales Director at Phonon and the job location will be based out from Mumbai with frequent travel to our HQ at Vadodara. The Sales Director will be responsible for driving the company's revenue growth by overseeing the Sales, Pre-Sales, and Customer Success functions. This role involves developing and executing strategies to increase sales, improve customer satisfaction, and ensure seamless pre-sales processes. The Director of Revenue will work closely with other departments to align revenue-related activities with the company’s overall goals.
Responsibilities:
Sales Management:
Develop and execute a comprehensive sales strategy to drive revenue growth.
Lead, mentor, and manage the sales team to achieve and exceed sales targets.
Identify new market opportunities and develop plans to capitalize on them.
Monitor and analyze sales performance metrics to optimize sales processes.
Pre-Sales:
Oversee the pre-sales team to ensure technical solution design, demonstrations, and BoQs for leads.
Ensure the pre-sales team participates actively in closing deals.
Maintain adequate specification documentation and project controls for successful customer project delivery.
Deliver manuals, presentations, how-tos, and videos for ease of customer acceptance.
Coordinate with customers for successful project deliveries and obtain positive feedback.
Customer Success:
Develop and implement customer success strategies to maximize customer satisfaction and retention.
Lead the customer success team to ensure customers achieve their desired outcomes using the company’s products.
Monitor customer success metrics such as NPS, customer satisfaction, and retention rates.
Act as a customer advocate within the company, providing feedback to product and development teams.
Strategic Planning:
Collaborate with the executive team to develop and implement business plans and strategies.
Align revenue-related activities with the company’s overall goals and objectives.
Provide strategic input and leadership on decision-making issues affecting the organization.
Cross-Functional Collaboration:
Work closely with Marketing, Product, and Operations teams to ensure alignment and support for revenue-generating activities.
Guide the marketing team regarding product positioning and GTM strategies.
Take feedback from the market to continuously refine and improve products and services.
Regulatory Compliance:
Ensure compliance with regulatory requirements in technical design and service delivery.
Stay updated on regulatory changes and provide timely updates to the management and technical teams.
Qualifications:
Bachelor’s degree in Engineering and an MBA.
Minimum of 15 years of experience in sales, pre-sales, or customer success, with a proven track record in complex enterprise sales.
Experience in Cloud Telephony and / or Complex Telecom Solution Sales is a must.
Strong knowledge of sales processes, customer success strategies, and pre-sales activities.
Experience in developing and executing revenue growth strategies.
Excellent analytical, strategic thinking, and problem-solving skills.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Technical Skills:
Sales and Pre-Sales Management: Expertise in developing and executing sales and pre-sales strategies.
Customer Success: Strong understanding of customer success metrics and strategies.
Strategic Planning: Experience in developing and implementing business plans and strategies.
Regulatory Compliance: Knowledge of regulatory requirements and compliance.
KPIs:
Sales:
Revenue Growth
Sales Target Achievement
New Market Penetration
Pre-Sales:
Lead Conversion Ratio
New Business Added
Customer Feedback and Testimonials
Customer Success:
Net Revenue Retention (NRR)
Customer Net Promoter Score (NPS)
This job description outlines the essential duties, qualifications, and technical skills for the Chief Revenue Officer role. The successful candidate will have a strong background in sales, pre-sales, and customer success and will be capable of driving the company’s revenue growth and customer satisfaction.

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