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Chief Delivery Officer
3 months ago
Responsibilities Managing entire operations of IT & BPO and services for theparent organization and Clients in the US.Hiring and staffing teams to ensure operationsstability Get Involved in customerengagement activities and will be one point of contact for Businessdevelopment Leaders / Client Managers / Vendors / RecruiterLeaders Oversee contractual changes /amendments Drive Quality initiatives tobring continuous improvements Overseeturnover training for staff and involving in their developmentplanning Closely working with Company CXOleadership and Finance & Sales teams to manage accountP&L Analyze and assist associateswith their workload regularly review the performance of theteam SOP Review Update and validationposition to handle tough customers. Maintain customer connectthrough governance rigor and regular customerinteraction Own endtoend client servicedelivery and P&L and ensure highclass servicedelivery Be a key driving force in managingnew/existing relationships with a set of valuable clients leadingto a healthy P&L Be responsible forensuring the right solution is proposed for new deals activelyparticipating in the deal process Developing Proposals aiding andenabling robust transitions etc. Ongoingclient satisfaction through consistent highclass service deliveryand thereby ensure high NPS crosssell andprofitability Lead the way in implementingnew technologies in operations and display a strong executivepresence Manage the delivery of outsourcedservices to ensure customer satisfaction and increased revenuethrough client upsell Lead/groom supervisorsto ensure all the process activities are completed and SLAsmetMinimum qualifications andExperience Minimum 20 Years experience in Managing IT and BPOservices Shall haveexperience working with US clients supporting from India and onsiteexperience is preferred Relevant years ofdiverse operations experience Intellectualagility and analytical outlook Collaborativeand Influencing skills Excellent commskillsShould have extensiveprogramming background and shall have experience in digitaltechnologies like AI/ML Data Analytics Big data Cyber Security andEnterprise applications on Java Microsoft and ERPPlatforms. Shouldhave extensive experience in writing responses to RFPs anddeveloping technicaldocumentation.
Preferredqualifications BTech/BE/MBA
WorkHours: 2 pm till 11 pmISTWork Location: Gachibowli Hyderabad (No Remoteoption)
communicationskills,customer engagement,it management,big data,staffing,newbusiness development,service delivery,leadership,it,transitionmanagement,programming,ai/ml,operations,rfp response,outsourcingmanagement,global service delivery,customer,cyber security,slamanagement,client relationship management,quality management,dataanalytics,financial management,operations management,contractmanagement,solution proposal,bpo management,technicaldocumentation,technology implementation,enterpriseapplications
