Cluster Head

Found in: Whatjobs IN C2 - 2 weeks ago


Delhi, India Corphive Full time
& RESPONSIBILITIES

Cluster Head in Retail Branch Banking at Bank typically involves a range of responsibilities related to overseeing and managing multiple branches within a designated cluster. Below is a general outline of what this role may entailOversee the performance of multiple retail branches within the assigned cluster.Set targets for branch profitability, customer acquisition, and sales goals.Analyze key performance metrics such as revenue, customer satisfaction scores, and efficiency ratios.Lead and manage a team of branch managers and frontline staff.Provide guidance, coaching, and support to branch managers to ensure alignment with the bank's objectives.Conduct regular performance evaluations and develop strategies for team improvement.Ensure a high level of customer service and experience across all branches.Resolve escalated customer issues and complaints.Implement initiatives to enhance customer engagement and loyalty.Oversee branch operations to ensure compliance with regulatory requirements and internal policies.Optimize operational processes to improve efficiency and reduce costs.Monitor branch security and risk management procedures.Develop and implement sales strategies to drive revenue growth.Identify opportunities for cross-selling and upselling banking products and services.Collaborate with product teams to launch new offerings based on customer needs and market trends.Stay updated on market trends, competitor activities, and customer preferences.Use market intelligence to devise competitive strategies for the cluster.Work closely with other departments such as Marketing, Operations, and Risk Management.Build relationships with local businesses, community leaders, and stakeholders to promote the bank's brand and services.Ensure branches adhere to all regulatory requirements and internal policies.Implement risk mitigation strategies and controls.Conduct regular audits to assess compliance levels.Budgeting and Financial Management:Develop and manage budgets for the cluster.Monitor expenses and financial performance, taking corrective actions when necessary.


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    Found in: beBee S IN - 3 weeks ago


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    Found in: beBee S IN - 3 weeks ago


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    Found in: beBee jobs IN - 3 weeks ago


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