Support Engineer

3 weeks ago

bangalore, India Avlino Full time

About the job


Are you looking to work with the same tech as Silicon Valley giants – but with a small company feel? Are you a creative problem solver who loves to explore, uncover issues, and find suitable solutions?

If so, we are looking for you to join our brilliant team as an entry-level Support Engineer


Our Work Perks

  • Competitive salary
  • Robust benefits package
  • Centrally located office
  • ….and so much more



Our Story

We are Avlino, and our expertise lies in an AI-first approach that addresses every challenge with machine learning and deep learning techniques as the basis to develop problem-solving technology. We bring data to the forefront by leveraging the understanding of intelligence and offer solutions that dynamically solve business challenges before customers realize they exist.

Our people are at the very core of what we do - we value and celebrate our differences because those differences are what make our team shine. Avlino is rapidly growing on a global scale, and we are searching for creative minds that are excited to take on challenges in the immediate while providing vision to the future


The Day-to-Day

  • Demonstrate flexibility in working nights and weekends as required to support customer needs and meet service level agreements.
  • Provide technical support and troubleshooting for customers using the company's products or services.
  • Monitor system health for connectivity, storage, system health.
  • Collaborate with cross-functional teams to identify and resolve issues based on monitoring data and analysis.
  • Present and advocate for new ideas or directions in support processes, tools, and monitoring strategies.
  • Addressing all escalated customer and infrastructure tickets, with ability to diagnose and close as per customer SLA.
  • Prompt and responsible response time, ensuring excellent customer service and continued smooth internal operational workflows.
  • Submitting weekly, monthly reports as needed by management for KPI measurements.


Your Background

  • Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Information Science, Systems Engineering.
  • 2+ in a technical support role.
  • Knowledge of networking protocols, routing, subnets, firewalls, and network troubleshooting.
  • Working knowledge of Project Management/Support Platforms such as Atlassian Suite, (Jira Service Desk, Jira, Confluence).
  • Experience working with monitoring tools such as Nagios, Zabbix, and Prometheus.
  • Knowledge of databases such as MySQL, MongoDB, SQL Server, and Oracle, including database administration, performance tuning, and troubleshooting.
  • Experience with the Microsoft Suite: Teams, Outlook, SharePoint, Excel.
  • Experience with updating, tuning and authoring documentation.
  • Nice to have: experience with container technologies such as Docker.
  • Nice to have: experience with Linux OS.
  • Nice to have: knowledge of scripting languages; Shell, Python.
  • Nice to have: knowledge of Cloud; Azure, AWS, GCP


Your Key Attributes

  • Excellent analytical and problem-solving skills.
  • Strong verbal and written communication skills.
  • The ability to work under pressure.
  • Self-initiation.
  • Good interpersonal skills.
  • Availability to work in rotating shifts, nights, and weekends.
  • Charismatic personality with a self-motivated attitude ready to tackle challenges that come your way.
  • Have a constant passion for learning and natural curiosity.
  • Analytical thinking skills with the ability to problem solve and have a high standard for accuracy and integrity.
  • Work well under pressure, with the ability to shift quickly and keep moving forward in a fast-moving environment.
  • Team player with a “can do” attitude


So, are you up for the challenge? Apply now for immediate consideration – we would love to talk with you

  • Support Engineer

    1 month ago

    bangalore, India Mixpanel Full time

    About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 customers, including...

  • Support Engineer

    4 weeks ago

    bangalore, India Lilly Full time

    We’re looking for people who are determined to make life better for people around the world. This isn't your ordinary Support Engineer role. If you love solving the deepest tech problems, enjoy working with all types of Consumers from around the world , and love variety, this job has it all in spades. The Support team is changing its focus to allow it...

  • Support Engineer

    3 weeks ago

    bangalore, India Alpha Variance Solutions Full time

    Job Description: Support Engineer – Managed Services Team Member Dynamics 365 ERP and AzureLocation: Bangalore, IndiaPosition Type: Full-TimeExperience Level: Mid-Level (3-5 years of relevant experience)OverviewWe are seeking a skilled and motivated Support Engineer to join our team in Bangalore, specializing in Microsoft Dynamics 365 ERP and Azure. The...

  • Support Engineer

    2 weeks ago

    bangalore, India Alpha Variance Solutions Full time

    Job Description: Support Engineer – Managed Services Team Member Dynamics 365 ERP and AzureLocation: Bangalore, IndiaPosition Type: Full-TimeExperience Level: Mid-Level (3-5 years of relevant experience)OverviewWe are seeking a skilled and motivated Support Engineer to join our team in Bangalore, specializing in Microsoft Dynamics 365 ERP and Azure. The...

  • Support Engineer

    3 weeks ago

    bangalore, India Alpha Variance Solutions Full time

    Job Description: Support Engineer – Managed Services Team Member Dynamics 365 ERP and Azure Location: Bangalore, India Position Type: Full-Time Experience Level: Mid-Level (3-5 years of relevant experience) Overview We are seeking a skilled and motivated Support Engineer to join our team in Bangalore, specializing in Microsoft Dynamics 365 ERP and...

  • IT Support Engineer

    2 months ago

    bangalore, India CliniSys Full time

    Responsibilities: User Support: Provide high level technical support to our end-users via our internal helpdesk system, addressing hardware and software issues, troubleshooting problems, and resolving technical request in a timely and friendly manner in line with our business SLAs and policies. Application support: Support and administer all...

  • IT Support Engineer

    2 weeks ago

    bangalore, India CliniSys Full time

    Responsibilities: User Support: Provide high level technical support to our end-users via our internal helpdesk system, addressing hardware and software issues, troubleshooting problems, and resolving technical request in a timely and friendly manner in line with our business SLAs and policies. Application support: Support and administer all...

  • Support Engineer

    6 days ago

    bangalore, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    Support Engineer Support Engineer Req ID: Department: Tech ARC Home Loans Division: Technology Location: Bengaluru About Us At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Our community of over 5,...

  • Desktop Support Engineer

    2 months ago

    bangalore, India @ Six Sigma Full time

    Job Details Organisation Name Tata Consultancy Services About Organisation CMM Level 5 Company Requirement Type Permanent Job Title Desktop Support Engineer Job Level Middle Management Job Description No. of Openings 3 Job Domain ITIS Experience - Minimum - Maximum Support Engineer Expected Date Of Joining 2023-11-16 Joining Time 15 Days Salary...

  • Desktop Support Engineer

    2 weeks ago

    bangalore, India @ Six Sigma Full time

    Job Details Organisation Name Tata Consultancy Services About Organisation CMM Level 5 Company Requirement Type Permanent Job Title Desktop Support Engineer Job Level Middle Management Job Description No. of Openings 3 Job Domain ITIS Experience - Minimum - Maximum Support Engineer Expected Date Of Joining 2023-11-16 Joining Time 15 Days Salary...

  • Cloud Support Engineer

    4 weeks ago

    bangalore, India AWS India - Karnataka - D11 Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...

  • Support Engineer

    2 months ago

    bangalore, India Maersk Full time

    Introduction to Maersk: A.P. Moller - Maersk is an integrated container logistics company that is responsible for moving 20% of global trade every year. With a dedicated team of over 100,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk’s vision is to be the...

  • Support Engineer

    2 weeks ago

    bangalore, India Maersk Full time

    Introduction to Maersk: A.P. Moller - Maersk is an integrated container logistics company that is responsible for moving 20% of global trade every year. With a dedicated team of over 100,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk’s vision is to be the...

  • Network Support Engineer

    4 weeks ago

    bangalore, India Vays Infotech Pvt Ltd Full time

    Company DescriptionVays Infotech Pvt Ltd is an experienced IT products and services organization based in Bengaluru. Known for strong customer services and technical capabilities, we have a diverse clientele across various industries. Since our inception as a service provider for a leading computer manufacturer, we have expanded our services to include data...

  • Support Engineer

    1 week ago

    bangalore, India ANZ Full time

    About Us At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Our community of over 5, engineers is key to making this happen, because technology underpins every part of our business - from delivering tools,...

  • Support Engineer

    2 months ago

    bangalore, India Demyst Full time

    Our SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeking new team members to help us scale. By joining our team, you will play a crucial...

  • Support Engineer

    2 weeks ago

    bangalore, India Demyst Full time

    Our SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeking new team members to help us scale. By joining our team, you will play a crucial...

  • Network Support Engineer

    4 weeks ago

    bangalore, India Vays Infotech Pvt Ltd Full time

    Company Description Vays Infotech Pvt Ltd is an experienced IT products and services organization based in Bengaluru. Known for strong customer services and technical capabilities, we have a diverse clientele across various industries. Since our inception as a service provider for a leading computer manufacturer, we have expanded our services to include...

  • Engineer - IT Support

    1 month ago

    bangalore, India Xperi Holding Corporation Full time

    Description Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly...

  • Desktop Support Engineer

    14 hours ago

    bangalore, India Intopz Technologies Full time

    Company Description Intopz Technologies is a leading technology IT support services and solutions company based in Bengaluru. We specialize in providing quality solutions that cover the entire spectrum of business models in the professional IT staffing industry. Role Description This is a full-time on-site role for a Desktop Support Engineer. The Desktop...