Support Engineer

3 weeks ago


bangalore, India Alpha Variance Solutions Full time

Job Description: Support Engineer – Managed Services Team Member Dynamics 365 ERP and Azure

Location: Bangalore, India

Position Type: Full-Time

Experience Level: Mid-Level (3-5 years of relevant experience)

Overview

We are seeking a skilled and motivated Support Engineer to join our team in Bangalore, specializing in Microsoft Dynamics 365 ERP and Azure. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping clients achieve their business goals through effective use of these technologies.

Key Responsibilities

  • Technical Support: Provide high-quality technical support for Dynamics 365 ERP and Azure, addressing and resolving client issues in a timely manner.
  • Troubleshooting: Diagnose and troubleshoot system issues, identify root causes, and implement solutions.
  • Incident Management: Manage and document support incidents using a ticketing system, ensuring all issues are logged, tracked, and resolved.
  • Customer Service: Maintain a high level of customer satisfaction by providing professional, timely, and effective support.
  • Knowledge Sharing: Develop and maintain technical documentation, FAQs, and best practice guides. Share knowledge with team members and customers through training sessions and documentation.
  • Collaboration: Work closely with cross-functional teams, including developers, project managers, and other support engineers, to ensure comprehensive support for clients.
  • Continuous Improvement: Stay updated with the latest updates and features in Dynamics 365 ERP and Azure. Proactively suggest improvements to enhance system performance and user experience.

Qualifications

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Experience: 3-5 years of experience in technical support, with at least 2 years focused on Dynamics 365 ERP and Azure.
  • Technical Skills:
  • Proficiency in Microsoft Dynamics 365 ERP, including configuration, customization, and integration.
  • Strong knowledge of Azure services, including Azure AD, Virtual Machines, and Storage.
  • Experience with SQL Server, Power BI, and other Microsoft technologies.
  • Familiarity with scripting and automation (e.g., PowerShell).
  • Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a team.
  • High attention to detail and a commitment to delivering high-quality support.
  • Certifications (preferred but not required):
  • Microsoft Certified: Dynamics 365 Fundamentals
  • Microsoft Certified: Azure Fundamentals
  • Microsoft Certified: Azure Administrator Associate

Benefits

  • Competitive salary and performance-based bonuses.
  • Comprehensive health insurance coverage.
  • Opportunities for professional development and certification.
  • Flexible working hours and a collaborative work environment.
  • Access to the latest Microsoft technologies and tools.


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