Network Support Engineer

4 weeks ago


bangalore, India Vays Infotech Pvt Ltd Full time

Company Description

Vays Infotech Pvt Ltd is an experienced IT products and services organization based in Bengaluru. Known for strong customer services and technical capabilities, we have a diverse clientele across various industries. Since our inception as a service provider for a leading computer manufacturer, we have expanded our services to include data voice networking, system integration, custom-built applications, device integration, and wireless networking.


Role Description

This is a full-time on-site role for a Network Support Engineer. The Network Support Engineer will be responsible for network administration, network engineering, technical support, troubleshooting, and network security. As a Network Support Engineer at a client, you'll be the first point of contact for our clients, providing technical assistance and support for SASE solutions and related technologies. You'll play a critical role in ensuring the reliability and performance of our clients' network environments.


Responsibilities:

●    Monitor and support access points, switches, WAN appliances, and internet circuits across globally, overseeing network performance and capacity utilizing bandwidth, latency, CRC errors, drops, uptime, and QoS.

●    Monitor to maintain >99.5% network uptime across all sites.

●    Analyze NetFlow data for application monitoring.

●    Configure and update SNMP traps and MIB definitions on appliances.

●    Perform iOS upgrades on L3 and L2 appliances.

●    Register valid MAC addresses in the NAC solution.

●    Whitelist IP addresses on the firewalls and edge routers.

●    Utilize network monitoring and troubleshooting tools such as Wireshark, SolarWinds, and Datadog.

●    Demonstrate proficiency in fundamental network protocols including VLAN, STP, Trunks, Dot1x (802.1x), and wireless standards such as 802.11.

●    Possess basic knowledge of routing protocols like BGP and OSPF to support network routing and dynamic routing configurations.

●    Respond to client inquiries and provide timely technical support via phone/slack, email, or ticketing system.

●    Troubleshoot network issues, including connectivity problems, configuration errors, and performance issues, performing initial assessment and diagnosis of network incidents, escalating complex issues to Level 2 support when necessary.

●    Assist with the installation, configuration, and maintenance of SASE components, including firewalls, VPNs, and SD-WAN.

●    Document support procedures, troubleshooting steps, and resolutions for knowledge sharing and future reference.

●    Collaborate with cross-functional teams to ensure effective communication and resolution of client issues, staying updated on industry trends and best practices in networking technologies and security.



Qualifications

  • Network Administration, Network Engineering, and Troubleshooting skills
  • Technical Support and Network Security skills
  • Knowledge of networking protocols and technologies
  • Experience with network monitoring and troubleshooting tools
  • Strong problem-solving and analytical skills
  • Excellent communication and teamwork skills
  • Relevant certifications such as CCNA or CCNP are a plus
  • Bachelor's degree in Computer Science, Information Technology, or related field


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