Cloud Support Engineer

2 weeks ago

bangalore, India AWS India - Karnataka Full time
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, India (AWS, India), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? If you fit the description, you might be the person we are looking for We are a group of people, passionate about cloud computing, and believe that world class support is critical to customer success.
Key job responsibilities
This role supports and focuses on our Networking services such as Elastic Load Balancing, Cloud Watch, Route 53, VPC. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. AWS Support operates in shift and work will be required to include afternoon, weekend and holidays.
A day in the life
Every day will bring new and exciting challenges on the job while you:
•Learn and use ground breaking technologies.
•Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•Interact with leading engineers around the world.
•Partner with AWS teams to help reproduce and resolve customer issues.
•Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•Drive customer communication during critical events.
•Drive projects that improve support-related processes and our customers’ technical support experience.
•Write tutorials, how-to videos, and other technical articles for the developer community.
•Work on critical, highly complex customer problems that may span multiple AWS services.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND

BASIC QUALIFICATIONS

- Fluency in both written and verbal Japanese (Japanese Language Proficiency Test JLPT Level N3 or above)
- This role supports and focuses on our Networking services such as Elastic Load Balancing, Cloud Watch, Route 53, VPC (Virtual Private Cloud). Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. AWS Support operates in shift and work will be required to include afternoon, weekend and holidays
- Bachelor’s degree OR equivalent experience in a technical position
- Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)
- Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)
- Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)
- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)
- Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)
- Experience in monitoring IT services and good command of associated technologies

PREFERRED QUALIFICATIONS

- Experience configuring virtual server environments.
- Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.
- Experience managing full application stacks from the OS up through custom applications
- Experience configuring software-based Load Balancing solutions.
- Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.
- Good understanding of security best practices.
- Good understanding of distributed computing environments and methodologies

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