Cloud Support Engineer

4 weeks ago

bangalore, India AWS India - Karnataka Full time

Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will work across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for We are a team passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT Amazon?
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Interact with leading engineers around the world.
· Partner with Amazon teams in India to help reproduce and resolve customer issues.
· Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers’ technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.
You will provide technical support and advice to a wide range of customers as they build mission critical applications with the full suite of AWS services. AWS Support Engineering is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM IST
Key job responsibilities
The AWS Support Engineering team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields. Our mission is to provide technical solutions to customers. Also, this role supports AWS mobile technologies (Amplify, Device Farm, Pinpoint, etc) and IOT technologies (IOT, IOT Core, Greengrass,IoT Device Management, Robomaker,Roborunner, IOT Analytics). Mobile Services and IOT are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences. Our support engineers are responsible for helping customers utilize all services offered within AWS. They also act as the "voice of the customer" to the development teams for recurring issues or feature requests. If you're experienced with mobile or web application development and you are more comfortable "getting your hands dirty," then we're looking for you
A day in the life
On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Refer:
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND

BASIC QUALIFICATIONS

- Bachelor’s degree OR equivalent experience in a technical position.
- 2+ years of technical support experience
- Requires minimum of 2+ yrs experience in relevant technical position.
- Knowledge of some Developer & Mobile language/Services- Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization. Experience with web-based applications and HTTP.
- Knowledge of client/server and distributed systems architectures (WebServers).
- Troubleshooting skills on Linux, Networking; IPsec, VPN, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Network Monitoring.
- Excellent verbal and written communication skills.
- Customer service experience / strong customer focus.
- Strong analysis and troubleshooting skills and experience.

PREFERRED QUALIFICATIONS

- Experience developing against and working with REST API based services.
- Prior working experience with AWS services.
- Experience with Cloud architecture patterns and distributed computing concepts.
- Exposure to Mobile application development (iOS / Android).
- Exposure to mobile and web application security best practices.
- Experience around Messaging and Queueing services.
- Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
- Exposure to security concepts / methodologies.
- Experience with iperf, MTR, traceroute, dig
- Experience handling full application stacks from the OS up through custom applications
- Experience with push notifications, APNS and GCM

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