Manager, Account Management, Retail Business Services
3 weeks ago
The candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. They have a passion for people management and are at their best when they’re building, developing and guiding high-performing teams.
In this role, you will be responsible for all business and operational objectives of your Account Management team (8-10 direct reports). You’ll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
If you are interested in growing brands and businesses on Amazon, then we’re interested in talking to you
Timings will be as per USA shift, 04:00 pm IST to 01:00 am IST
Key job responsibilities
Business Growth
· Contribute to goal setting for your team to align with organizational goals.
· Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
· Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
· Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
· Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
Leadership:
· Manage a team of managers (8-10 direct reports)
· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
· Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - KA
BASIC QUALIFICATIONS
- MBA
- Experience analyzing data and best practices to assess performance drivers
- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
- Experience successfully managing dynamic account portfolios
- Experience influencing internal and external stakeholders
- 4+ years managing a team of 6-8 Sales Executives, Account Managers, Project Managers or Program Managers
PREFERRED QUALIFICATIONS
- 6+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations
-
Bangalore - Virtual, India Amazon Full timeRetail Business Services (RBS) organization is seeking a Manager, Account Management to lead the account management organization in US VSP, responsible for the growth and development of the organization.The candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive...
-
bangalore, India ADCI - BLR 14 SEZ - F07 Full timeAbout Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site...
-
Business Manager- Retail
1 month ago
bangalore, India IFB Industries Ltd Full timeRole:- Business Manager- Retail. (IFB Points)Location: Bangalore.Responsibilities include Sales target achievement of IFB Points, Management of sales team/ reportees, Store Footfall management, Placement, Display, Sell out, Geography/ channel expansion & reach, and identifying & realizing opportunities for growthRevenue generation as per budget from the...
-
Business Manager- Retail
4 weeks ago
Bangalore City, India IFB Industries Ltd Full timeRole: Business Manager Retail. (IFB Points)Location: Bangalore. Responsibilities include Sales target achievement of IFB Points, Management of sales team/ reportees, Store Footfall management, Placement, Display, Sell out, Geography/ channel expansion & reach, and identifying & realizing opportunitiesfor growth Revenue generation as per budget from the...
-
Manager, Account Management
4 weeks ago
bangalore, India ADCI - BLR 14 SEZ - F07 Full timeAbout Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site...
-
Business Analyst, Retail
4 weeks ago
bangalore, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Accounting Services Associate II
1 week ago
bangalore, India Conduent Business Services Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
bangalore, India KPMG India Full timeJob Summary: Finance Controller | Retail sector Designation: Associate Director/Sr. Associate Director Location: Bangalore Experience: Fashion/Retail/Apparel Industry is mandatory The candidate should have worked on a broad range of financial accounting, reporting, and operations, Critical analysis and Cost control, MIS reporting, working capital management,...
-
Manager, Retail
4 weeks ago
bangalore, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Senior Supervisor, Accounting Services
7 days ago
bangalore, India Conduent Business Services Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Business Developmemt Manager
4 weeks ago
bangalore, India Shiva Consultancy Services Full timeShiva Consultancy Services is a leading Recruitment, staffing & Payroll company. In the span of 5 years, we have shaped careers of over 8500+ professionals and serving our services to 30 clients through our active data base of 500000+ professionals. Currently providing services to our clients in 18 cities of India. SCS is a registered job...
-
Business Development Manager
4 weeks ago
bangalore, India Amazon Pay (India) Private Limited Full timeAmazon Pay is growing its offline payments operations aggressively in India. In this context, we are looking for an Business Development Manager (BDM) who will help large offline organized retailers to grow their business with Amazon Pay. As a BDM with Amazon Pay, you will manage National/Regional offline brands and retailers in India to enable payment...
-
Manager-Retail Operations
4 weeks ago
bangalore, India Titan Company Full timeJob Description: Job Description: Manager - Retail Operations Unique Job Role Manager Retail & Trade Operations Function Sales Reporting to Business Head-WEFA Business IBD - Watches Grade L6/L7 Date --- Job Details To lead sales planning & execution for the watches, fragrances and accessories, developing future levers of business...
-
bangalore, India ADCI - BLR 14 SEZ - F07 Full timeAbout AmazonAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to...
-
Manager, Account Management, AVS NA
1 week ago
bangalore, India ADCI - BLR 14 SEZ Full timeAbout Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site...
-
Premium Acquisition Manager
1 day ago
bangalore, India Mintskill HR Solutions LLP Full timeJob Role : Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the Branch and meet the Value, Volume and channel Productivity metricsResponsible for generation of revenues through sale of Current Account, Cross Sell and Third Party Products like InsuranceResponsible For Sourcing High Value CA customer’s along with...
-
Manager, Account Management, AVS NA
4 weeks ago
bangalore, India ADCI - Karnataka Full timeAbout Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site...
-
Assistant Manager, Retail
4 weeks ago
bangalore, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Senior Brand Specialist, Account Management
7 days ago
bangalore, India ADCI - BLR 14 SEZ Full timeAbout the RoleAccount Management- Senior Brand SpecialistAs a Senior Brand Specialist you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.AVS team is looking for a bright, customer centric, driven, and creative...
-
Business Analyst
4 weeks ago
bangalore, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
