Relationship Manager

3 weeks ago

Coimbatore, India Writer Business Services Full time

Role & responsibilities

1 . ATM - Uptime Management

  • Monitor and manage First Level Maintenance (FLM) and Second Level Maintenance (SLM) activities ensuring quick response to ATM incidents.
  • Track and report ATM uptime performance against SLA commitments to client banks.

  • Coordinate with IMSC, field engineers, and vendor partners to minimize service disruptions.

  • Cash Loading & Evacuation

  • Ensure smooth coordination with Cash Replenishment Agencies (CRA) for loading and evacuation of cash.

  • Escalate and resolve discrepancies related to CIT/CRA operations with banks/vendors.

  • Relationship Management & Client Engagement

  • Serve as the single point of contact for client banks for operational issues and escalations.

  • Conduct periodic review meetings with banks to discuss performance, SLA adherence, and service improvements.
  • Build and maintain strong relationships with client stakeholders to enhance customer satisfaction.

  • Provide proactive insights and recommendations to improve ATM availability and efficiency.

  • Financial Management

  • Ensure timely preparation and submission of invoices in line with contractual terms.

  • Track collections and follow up with client banks for timely payment realization.

  • Coordinate with Finance and Operations teams to resolve disputes in billing and collections.

  • Projects & Service Enhancements

  • Collaborate with internal teams (Operations, Vendor Management, Cash Management) for smooth execution of client projects.

Preferred candidate profile

Graduation in any field

3-5 years of experience in relationship management or client relations in the BSFI sector

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