Principle Specialist-Digital Engine Services Customer Support Specialist

3 weeks ago

bangalore, India Raytheon Technologies Full time

Unspecified

What are our expectations

A DES Customer Support Junior Specialist is required to support day to day technical support to customers/aircraft operators across the world for Digital Engine Services (DES) engine data acquisition and transmission systems. This position is responsible for both Entry into Service and in-service activities, including coordination and support of DES systems with internal Front Line organizations and coordination of all DES technical communications internally and with customers/operators/aircraft Original Equipment Manufacturers (OEMs).

The candidate needs to be a driven individual that can employ their industry experience with individual dynamism that can bring the front-line customer service team together to deliver comprehensive solutions. Excellent understanding of field and line maintenance activities, superior communication and people as well as information technology skills are fundamental. The candidate shall have extensive technical knowledge and experience with P&WC engine models and demonstrated understanding of engine performance health trending. The candidate shall also have knowledge of the ICA management.

The individual is recognized as highly self-motivated and a fast learner with strong communication, cross-functional teamwork, and problem-solving skills. The individual must have strong abilities to interface with customers, operators, aircraft maintenance personnel, engineers and OEMs to successfully complete projects and deliver world-class front-line services. Moreover, excellent analytical skills, proficiency in big data analysis methods and tools will also be contributors to the success of the individual selected. Finally, the candidate will be focused on lifelong learning and being recognized as an expert in their service support field.

What your day to day will look like:

DES Recorder Health Report generation and reach outs DES Hardware & Service Activation Oil Analysis Technology Kit Order Management Oil Analysis Technology Manual MPP Reporting Provide Engine Data Acquisition and Transmission Systems technical support to customers/aircraft operators/aircraft manufacturers across the world Support technical support of DES systems and Oil Analysis Technology with Front Line organizations Lead DES technical communications internally and with customers/operators Support field upgrade campaigns of DES systems and Oil Analysis Technology Support development of DES tools/services for customer support team Work with customer support team situated across various locations Shared CRM Inbox Management

The tools you need to be successful:

Bachelor of engineering degree or equivalent with 3-5 years' experience; Strong understanding of aircraft systems Ability to communicate and provide technical expertise with internal employees and external customers Great listening abilities, high level of autonomy and strong analytical mind. Flexible, able to adapt to rapid change of direction Understanding of aerospace industry customer base Experience with ICA documentation, drawings and specification interpretation Experience with Power BI and Python scripting an asset

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