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Key Account Manager

2 months ago

Noida, India Immabeme Solutions Full time

Client Relationship Management: Build, maintain, and strengthen relationships with key hospital clients, ensuring continuous engagement and client retention.



Account Growth: Identify opportunities for upselling and cross-selling our solutions to drive revenue growth within existing accounts.



Client Success Management: Ensure the successful onboarding and integration of the SaaS platform with hospital systems, acting as the bridge between the technical and client teams.



Feedback Loop: Collect and relay client feedback to the internal product team to improve the software’s functionality and ensure it meets hospital needs.



Reporting and Analytics: Provide regular updates and insights to management on client accounts, including performance metrics and client satisfaction levels.



Issue Resolution: Proactively address client concerns, troubleshooting issues with the assistance of technical teams to ensure a high level of service.



Contract Renewals: Manage contract renewals and negotiate terms to foster long-term partnerships.



Qualifications and Skills

Bachelor’s Degree in Business, Healthcare Administration, or related fields.

0-1 year of experience in account management, sales, or customer success, preferably in healthcare or SaaS environments.

Proven experience in managing key accounts, with a track record of growing client relationships and driving revenue.

Strong communication skills with a professional and prompt personality.

Ability to manage multiple clients and projects simultaneously with strong organisational skills.


Salary upto 25k ans also depends on candidates experience