L1 Support Engineer

3 days ago

Pune, Maharashtra, India Flynaut Full time

About Flynaut LLC

Flynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With expertise in healthcare, finance, education, retail, and more, we craft tailored solutions that exceed expectations. We prioritize innovation and quality, building lasting relationships based on trust and transparency, and have successfully delivered hundreds of projects that drive tangible business outcomes.

Location: (Pune / Work From Office)

Shift time - 6:30PM to 2:30AM (US Shift)

About the Role

Flynaut is looking for enthusiastic and customer-focused L1 Support Engineers to provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills. This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization and knowledge of Office365 admin portals. We are also offering internship opportunities for aspiring IT professionals who want to gain hands-on experience in Microsoft 365 and desktop support.

Key Responsibilities

  • Serve as the first point of contact for IT support via email, phone, or ticketing system.
  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments : Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to L2 engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Provide end-user guidance on IT policies, best practices, and security awareness.
  • For interns: learn and support under the guidance of senior engineers while building real-world IT skills.

Required Skills & Qualifications

  • Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Office365 admin portal, Exchange online, Teams, SharePoint, Azure (must have)
  • Strong communication and problem-solving skills .
  • Ability to work in a team environment and provide excellent customer service.
  • For interns: eagerness to learn, basic IT knowledge, and willingness to grow into a support role.

Preferred (Nice to Have)

  • Experience with ticketing systems (e.g., ConnectWise, ServiceNow).
  • Exposure to Intune or other MDM solutions.
  • Knowledge of common troubleshooting tools (Event Viewer, Task Manager, etc.).

What We Offer

  • Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
  • Mentorship from experienced IT engineers.
  • Career growth path from Intern → L1 Engineer → L2 Engineer .
  • Collaborative work environment with continuous upskilling.

  • L1 Support Engineer

    1 week ago

    Pune, Maharashtra, India Flynaut Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With...

  • L1 Support

    1 week ago

    Pune, Maharashtra, India RadarSoft Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionAt RadarSoft Technologies, we're your innovation partners, not just IT experts. We specialize in crafting cutting-edge solutions that drive growth, enhance efficiency, and optimize technology for our clients. Our team is dedicated to making technology work for you, ensuring that it adds value and helps in achieving your business goals.Role...

  • L1 Support

    1 week ago

    Pune, Maharashtra, India RadarSoft Technologies Full time

    Job DescriptionCompany DescriptionAt RadarSoft Technologies, we&aposre your innovation partners, not just IT experts. We specialize in crafting cutting-edge solutions that drive growth, enhance efficiency, and optimize technology for our clients. Our team is dedicated to making technology work for you, ensuring that it adds value and helps in achieving your...

  • IT Networking L1 Support Engineer

    1 week ago

    Pune, Maharashtra, India Programmers Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Role:IT Networking L1 Support EngineerEmployment:Full TimeExperience:5 To 10 YearsSalary:Not DisclosedLocation:PuneProgrammers.IO is currently looking to hire IT Networking L1 support Engineer on IT Networking, LAN, WAN, Router, Troubleshooting Technology. If you think you are a good fit and willing to work from Pune location.Please apply with you resume or...

  • L1 - Support Analyst

    6 days ago

    Pune, Maharashtra, India Cellpoint Digital Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Join CellPoint Digital: Shape the Future of Payments with UsAt CellPoint Digital, we're revolutionizing the way businesses in the air, travel and hospitality sectors manage their payments. With our Leading Payment Orchestration Platform, we're turning payments into a strategic advantage, helping clients optimize their payment experience to boost profits,...

  • L1 Support Engineer

    6 days ago

    Pune, Maharashtra, India Flynaut Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With...

  • Support Engineer – L1

    3 weeks ago

    Pune, Maharashtra, India Bridgesoft Full time

    Responsibilities:Monitoring the Infrastructure – CPU, Memory, Hard disk size, Log size and other vital server parameters on a regular schedule. Report the details of any performance issues on the Servers to the appropriate teams if beyond thresholds. Monitor the scheduled task on the system and ensure that the task has been successfully completed. If there...

  • L1 Support Executive

    1 week ago

    Pune, Maharashtra, India Sanglob Business Services Private Limited Full time ₹ 2,20,000 - ₹ 4,00,000 per year

    L1 Support ExecutiveLocation:Pune – Willingness to travel as requiredExperience:Minimum 1 year in L1 Support, preferably in Banking / Financial Services / KPO environmentEmployment Type: Full-TimeImmediate Joiners PreferredMale Candidates PreferredKey Responsibilities:Provide Level 1 technical and functional support to clients/end-users for fintech or...

  • L1/L2 Support Specialist

    7 days ago

    Pune, Maharashtra, India VAK Consulting LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Provide L1/L2 support for business users and technical teams.Monitor and troubleshoot issues related to Vertafore applications (AMS360, ImageRight, NetRate).Work closely with internal stakeholders to resolve business and operational challenges.Analyze system performance, identify bottlenecks, and recommend improvements.Respond to incidents, service requests,...

  • SOC Analyst L1

    1 week ago

    Pune, Maharashtra, India DCDIUM Technologies Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    L1 Support Engineer (SIEM – Micro Focus)Location: Pune (Work from Office) / Remote (flexible)Experience: 1–3 yearsContract Duration: 12 MonthsPayroll: DCDIUM TechnologiesDCDIUM Technologies is looking for an L1 Support Engineer with experience in Micro Focus SIEM (ArcSight). This is a 12-month contractual role where you'll handle first-level monitoring,...