Manager, End User Services

Job Description Job Title: Manager, End User Support Locations : Thane| Hybrid Role Overview: This senior-level role is responsible for leading field service operations (specific region TBA) in India, with a strong focus on team supervision, inventory oversight, and technical delivery. The ideal candidate brings over a decade of hands-on experience in AV/VC systems, IT infrastructure, and asset lifecycle management across the various economic zones in India and is capable of mentoring junior technicians while maintaining operational excellence. Get To Know Us: SS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000+ clients across 50+ countries include asset managers, wealth managers, family offices, alternative investment managers, fund administrators, brokers, banks, and insurance. Our solutions streamline their processes for portfolio management, trading and order management, compliance, accounting, performance analytics, reporting and more. This is a unique opportunity to blend financial industry knowledge with technology skills, in a vibrant, international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team, to learn and develop skills that will ultimately help you progress your career and grow a solid network within the fin-tech industry. At SS&C, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism, and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C, and thrive Why You Will Love It Here Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans Your Future: Provident Fund Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Mediclaim, Term Life Insurance, Accidental Coverage, Employee Assistance Program, Parental Leave Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Diwali voucher, Monthly remunerated RnR program What You Will Get To Do: Lead and supervise a small team of field technicians across multiple sites Oversee installation, maintenance, and troubleshooting of AV/VC systems and IT hardware Manage inventory across all Indian office locations, including asset tracking, stock levels, and procurement coordination Ensure compliance with EH&S protocols and site-specific operational standards Maintain accurate service documentation, inventory logs, and reporting dashboards Liaise with vendors, internal stakeholders, and procurement teams to resolve escalations Support onboarding and training of new hires and junior staff Contribute to continuous improvement initiatives and SOP refinement What You Will Bring: Diploma or Bachelor's in Electronics, IT, or related technical field Minimum 10 years’ experience in field service, with at least 3 years in a supervisory role Proven expertise in AV/VC systems (Cisco, Poly, Zoom Rooms), networking, and structured cabling Strong command of inventory management systems and asset lifecycle processes Excellent communication and stakeholder engagement skills Fluent in English and Hindi; ability to adapt messaging for technical and non-technical audiences Willingness to travel across North India as required