Customer Success Executive
1 week ago
About the Team The Enterprise business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3 sub-units - Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is divided based on industry expertise while the customer support team and marketing teams are horizontal. The team plays a pivotal role in job marketplace health as brands help Apna marketplace maintain network effect i.e. improve candidate retention and attract more candidates. At the same time, larger mandates from new clients helps provide strategic guidance to growth and the product team to build new solutions. About the Role We are looking for a Customer Success Manager to provide support, nurture relationships and expand business for 400-500 Tier 5 enterprises to promote these orgs higher Tiers. A CSM would be assigned 150-300 orgs depending upon the workload. Tier 5 orgs are enterprises that currently behave like an SMB w.r.t purchase pattern, ticket sizes, engagement from sales team and are likely to have a client connect at junior to mid-management level. About Career growth within the team, a CSM would gradually move up the ladder and start managing Tier 1 - Tier 4 clients and would eventually work directly w/ Pod leads/CSM head in big accounts management. Responsibilities : ● Ensure reactive and periodic recruiter level connect to keep pulse of the account ● Extensive telephonic outreach to recruiters/admins as per outreach SOP (when to call? Whom to call? How to resolve the client’s issues and grow Apna’s business?. ● Understand the reason for low consumption/NPS and mitigate the issues either by self or via Priority support team (Subject matter specialist) ● Maintain tight documentation and close loops on red flags and periodically share “Voice of Customers” ● Own Net revenue Retention (NRR) for respective orgs ● Focusing on existing accounts with a client centric retention strategy - identify the right product for a role x city x # hires requirement, pitch a right product to maximize value for money ● Identify the need for training and creating timely tickets for product webinars, share tutorial videos on WA● Identify & analyze the clients requirements & propose customized solutions for talent acquisition / branding needs. ● Support large sales by ENT Pod lead ● Periodically highlight big upsell/cross-sell opportunities to Pod leads - to be done via finding right decision makers in the org. ● For selective clients, perform sales analysis, usage review and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discovery of hiring patterns, share of other digital platforms (Naukri, WorkIndia, Shine, Monster etc.) ● Manage complex sales situations & acquire clients based on - value based selling. ● Closely monitoring of competitor activities and assisting in planning counter strategies
-
Customer Success Executive
3 days ago
Chennai, India Whatjobs IN C2 Full timeAre you a Social Media Whiz with a passion for helping small businesses thrive? Do you speak the language of Reels, organic growth, and customer success ? If so, we want you! Sulekha.Com is seeking a dedicated Customer Success Executive to be the driving force behind the digital presence of our MSME clients across India. What You'll Be Doing: You won't just...
-
Customer Success Executive
2 days ago
Chennai, India Sulekha Full timeAre you a Social Media Whiz with a passion for helping small businesses thrive? Do you speak the language of Reels, organic growth, and customer success ? If so, we want you! Sulekha.com is seeking a dedicated Customer Success Executive to be the driving force behind the digital presence of our MSME clients across India. What You'll Be Doing: You won't just...
-
Customer Success Executive
3 days ago
Chennai, India Sulekha Full timeAre you a Social Media Whiz with a passion for helping small businesses thrive? Do you speak the language of Reels, organic growth, and customer success ? If so, we want you!Sulekha.com is seeking a dedicated Customer Success Executive to be the driving force behind the digital presence of our MSME clients across India.What You'll Be Doing:You...
-
Customer Success Executive
3 days ago
chennai, India Sulekha Full timeAre you a Social Media Whiz with a passion for helping small businesses thrive? Do you speak the language of Reels, organic growth, and customer success? If so, we want youSulekha.com is seeking a dedicated Customer Success Executive to be the driving force behind the digital presence of our MSME clients across India.What You'll Be Doing:You won't just...
-
Customer Success Executive
2 days ago
Chennai, India Sulekha Full timeAre you a Social Media Whiz with a passion for helping small businesses thrive? Do you speak the language of Reels, organic growth, and customer success ? If so, we want you!Sulekha.com is seeking a dedicated Customer Success Executive to be the driving force behind the digital presence of our MSME clients across India.What You'll Be Doing:You...
-
Customer Success Executive
1 week ago
Chennai, India Preludesys Full time**Technical Skills**: Salesforce Business Analyst / Admin **Responsibilities**: - Partner with internal stakeholders to align account activities with the customer’s business case. - Take care of administrative activities performed by the CSM. - Develop an ongoing successful relationship with customer stakeholders. - Keep the system up to date with all...
-
Customer Success Executive
1 day ago
chennai, India Sulekha Full timeAre you a Social Media Whiz with a passion for helping small businesses thrive? Do you speak the language of Reels, organic growth, and customer success? If so, we want you!Sulekha.com is seeking a dedicated Customer Success Executive to be the driving force behind the digital presence of our MSME clients across India.What You'll Be Doing:You won't just...
-
Customer Success Executive
2 days ago
Chennai, Tamil Nadu, India TalenData Technologies Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob DescriptionWe are looking for a Customer Success Executive to join our team and act as the primary point of contact for our clients. The ideal candidate will ensure a smooth onboarding experience, maintain strong client relationships, and drive customer satisfaction and retention.Key ResponsibilitiesServe as the primary point of contact for assigned...
-
Customer Success Executive
2 weeks ago
Chennai, Tamil Nadu, India SANeForce Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionSANeForce has been providing salesforce automation software solutions to the pharmaceutical and healthcare industry for nearly 20 years. Our innovative Pharma CRM Solutions foster growth, collaboration, and sustainability. We understand our clients' needs, delivering comprehensive solutions with real business impact. SANeForce operates in...
-
Customer Success Executive
1 week ago
Chennai, India Linz Technologies Full timeJob Description We are looking for a Customer Success Executive to join our team and act as the primary point of contact for our clients. The ideal candidate will ensure a smooth onboarding experience, maintain strong client relationships, and drive customer satisfaction and retention. Key Responsibilities ∙Serve as the primary point of contact for...
