Customer Success Executive

3 days ago


chennai, India Sulekha Full time

Are you a Social Media Whiz with a passion for helping small businesses thrive? Do you speak the language of Reels, organic growth, and customer success? If so, we want youSulekha.com is seeking a dedicated Customer Success Executive to be the driving force behind the digital presence of our MSME clients across India.What You'll Be Doing:You won't just manage accounts; you'll be a Digital Growth Partner- Content Creator: Plan, create, and schedule quick, engaging Reels/Videos and visual content for platforms like Facebook, Instagram, and YouTube.- Strategy & Execution: Manage and maintain customer accounts, executing both organic and paid social media promotions to boost online reach.- Client Success: Communicate directly with customers via WhatsApp and phone (Multilingual skills in Hindi, Telugu, Kannada are a huge plus) to understand their goals and share performance reports with actionable insights.- Analysis: Monitor campaign and content performance to ensure real, measurable impact on their business growth.We Are Looking For:- Strong communication (written & verbal) and a customer-focused mindset.- A Creative Eye for visual storytelling and short-form video content.- Excellent knowledge of major social media platforms, including their paid and organic functionalities.- Familiarity with the latest social media trends, tools, and analytics.- Proven experience in managing social media accounts (freelancers are welcome).- A Bachelor's degree in Visual Communication or a related field is preferred.Why Join the Sulekha Family?At Sulekha.com, you get to make a real impact every single day:- Work with a vibrant, supportive team empowering thousands of MSMEs across India.- Accelerate your career in both Social Media Marketing and Customer Success.- Be part of a company that is leading the digital transformation for small businesses.



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