Technical Lead- ServiceNow

1 week ago


Noida, India inMorphis Full time
What Technical Lead does in InMorphis on day-to-day basis?
Technical Lead is responsible for architectural support of the Service Management product/tool suite. Rapidly develop application on the ServiceNow platform, applying innovative technical solutions to eliminate manual working.
Roles & Responsibilities

Lead all technical aspects of project delivery and solution delivery including: Application UI Configuration, Workflow Configuration

Design, configure and customize Service Now platform for client to implement/sustain the following modules – Incident Management, Problem Management, Service Request Management, Configuration Management (CMDB), Change Management, Release Management, Asset Management, Service Catalog etc.

Integrate Service Now with other corporate applications via web services, mid server, email etc.

Development of required client specific custom reporting

Development of requirement integration components (SSO, LDAP, ADFS, SailPoint, Ping, etc.)

Interface with ServiceNow technical teams such as Cloud Infrastructure to successfully set-up the SaaS platform

Be a key member of the overall implementation project team

Prepare all client facing and internal deliverables that are technology related

Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

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