Executive - Service Contracts Administration

5 months ago


Mumbai Metropolitan Region, India Carestream Health India Pvt. Ltd. Full time

Position Objective : Providing internal customers, suppliers, dealers and end customers with quality customer service; responsible for the auditing of the billing processes in a timely manner and making necessary corrections to the information. Keeping internal control systems updated for quick and accurate tracking.


Responsibilities:

• Reviewing documentation related to a Service Contract in regards to accurate entry into the company's systems.

• Contract management – Processing of new contracts, contract renewals and cancellations

• Review and billing of services for equipment not under contract

• Verification of accuracy of billing done per quotes or special promotions

• Verification of accuracy of services reported by Field Engineers before releasing for billing

• Follow up on requests from the credit department

• Processing necessary credits

• Accurate and continuous control of customer files and internal trackers

• Follow up with customer accounts.

• Creating new accounts as necessary

• Being familiar with correct invoicing catalog numbers per product and region

• Receiving incoming calls and addressing internal/external inquiries


Education : Bachelor’s Degree


Language : Strong proficiency in English, both oral and written


Schedule : Monday through Friday – 9hrs. Shift window 5:30pm – 5:30 am IST


Experience :

2 years experience in Order to cash / Invoicing / Accounts receivable

International voice calling


Skills :

• Knowledge of payment and credit cycles.

• Analytical thinking

• High level of attention to details

• Identify and solve problems with customer accounts.

• Customer Focused (internal and external)

• Strong communication skills, both verbal and written

• Focused on service and understanding of accounts for your organization

• Sense of urgency

• Financial Background

• Extremely Organized


Knowledge : SAP & MS Office (Excel)



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