Technical Lead, Expert Support

4 weeks ago

noida, India Landis+Gyr Full time

 

 

 

 

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896. 
With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

 

Key Purpose of Role:

  

The Product Support Specialist provides in-depth support for technical issues, which are escalated from the Service Desk/L1/Program teams during OTA & ATR phase of the project. These technical issues are critical in nature, time consuming, above the level of expertise in the Service Desk/L1/Program teams, etc.   

 

The Product Support Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Service Desk/L1/Program teams. Product Support works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management. The Product Support Specialist is required to have in-depth knowledge of the Company software and hardware products, company business and our customers’ business functions, and superior customer service and troubleshooting skills. 

Areas of Responsibility / Tasks: 

• Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines 

• Provide root cause analysis &trouble shooting for the product support issues. 

• Provide on call support for 12 hours (0600 to 1800 hrs IST) on rotational basis 

• Install system releases 

• Custom training for the Service Desk/L1/Program teams 

• Should be well versed with ITIL practices and Protocols. Looking for people from support background. 

• Should have prior knowledge in Deployment, Implementation, performing Disaster Recovery activities. 

• Should be comfortable to work in Shifts. 

 

 

 

Functional Competencies  

Analytical Skills  

Oracle database/SQL queries  

Utility domain knowledge (preferred)  

Scripting (preferred)  

Hosting Solution: IIS & Cloud Infrastructure understanding

Experience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plus 

Wireless technologies experience is a plus  

Data Analysis  

Technical Troubleshooting  

 

 

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you.

  • Technical Lead, Expert Support

    4 days ago

    Noida, Uttar Pradesh, India Landis+Gyr Full time

    Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology...

  • Technical Lead, Expert Support

    4 weeks ago

    Noida, India Landis+Gyr Full time

            Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...

  • Technical Lead, Expert Support

    3 weeks ago

    Noida, India Landis+Gyr Full time

            Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...

  • Cyber Security Expert

    2 months ago

    Noida, India Net Expert Solutions Full time

    **Job Title: Cyber Security Expert (L3)** Location: Bareilly UP India **Company Overview**: NES is a leading provider of IT-Network Solution Provider. Our commitment to excellence and innovation drives our success in delivering cutting-edge solutions to our clients. **Responsibilities**: Develop, implement, and manage cyber security policies and...

  • Technical Lead

    4 days ago

    Noida, Uttar Pradesh, India Rocsearch Full time

    Job Title : Technical LeadAbout Roka Dating :Roka Dating is where love stories begin. As a premier destination for finding that special someone, we offer a unique platform where love aligns. Whether you're seeking a personal connection or playing matchmaker for friends and family, Roka Dating is your go-to app for meaningful relationships.Location : NoidaJob...

  • Technical authority expert

    4 days ago

    Noida, Uttar Pradesh, India Ericsson Full time

    Description Join our Team About this opportunity The Technical Authority Expert is responsible for specific systems by performing the following activities: Configuration Change Planning: effectively plan to implement all Configuration activities related to routers (Cisco, Juniper, Ericsson, Huawei, Alcatel-lucent) & Acute switches as per the...

  • Lead Generation Expert

    3 weeks ago

    Noida, India Innovative Folks Full time

    We are hiring!! Join Our Team as a Lead Generation Expert!Are you a proactive and driven individual with a talent for identifying business opportunities? InnovativeFolks is looking for a talented Lead Generation Expert to join our dynamic team!Position: Lead Generation Expert
Required Experience: 4-5 years🌟 What You'll Do:* Identify and qualify...

  • Lead Generation Expert

    3 weeks ago

    Noida, India Innovative Folks Full time

    We are hiring!! Join Our Team as a Lead Generation Expert!Are you a proactive and driven individual with a talent for identifying business opportunities? InnovativeFolks is looking for a talented Lead Generation Expert to join our dynamic team!Position: Lead Generation Expert
Required Experience: 4-5 years What You'll Do:* Identify and qualify potential...

  • Lead Generation Expert

    3 weeks ago

    Noida, India Innovative Folks Full time

    We are hiring!! Join Our Team as a Lead Generation Expert!Are you a proactive and driven individual with a talent for identifying business opportunities? InnovativeFolks is looking for a talented Lead Generation Expert to join our dynamic team!Position: Lead Generation Expert
Required Experience: 4-5 years What You'll Do:* Identify and qualify potential...

  • Lead Generation Expert

    3 weeks ago

    Noida, India Innovative Folks Full time

    We are hiring!! Join Our Team as a Lead Generation Expert!Are you a proactive and driven individual with a talent for identifying business opportunities? InnovativeFolks is looking for a talented Lead Generation Expert to join our dynamic team!Position: Lead Generation Expert
Required Experience: 4-5 years🌟 What You'll Do:* Identify and qualify...

  • Lead Generation Expert

    3 weeks ago

    Noida, India Innovative Folks Full time

    We are hiring!! Join Our Team as a Lead Generation Expert! Are you a proactive and driven individual with a talent for identifying business opportunities? InnovativeFolks is looking for a talented Lead Generation Expert to join our dynamic team! Position: Lead Generation Expert
Required Experience: 4-5 years What You'll Do: * Identify and qualify...

  • Lead Generation Expert

    3 weeks ago

    noida, India Innovative Folks Full time

    We are hiring!! Join Our Team as a Lead Generation Expert! Are you a proactive and driven individual with a talent for identifying business opportunities? InnovativeFolks is looking for a talented Lead Generation Expert to join our dynamic team! Position: Lead Generation Expert
Required Experience: 4-5 years What You'll Do: * Identify and qualify...

  • Lead Generation Expert

    4 days ago

    Noida, Uttar Pradesh, India Innovative Folks Full time

    We are looking for a Lead Generation Expert Do you have a knack for spotting business opportunities and taking initiative? InnovativeFolks is in search of a skilled Lead Generation Expert to join our vibrant team. Position: Lead Generation Expert Required Experience: 4-5 years What You'll Be Doing: Identifying and assessing potential leads through...

  • Lead Generation Expert

    4 days ago

    Noida, Uttar Pradesh, India Innovative Folks Full time

    We are hiring! Join Our Team as a Lead Generation ExpertPosition: Lead Generation ExpertRequired Experience: 4-5 yearsWhat You'll Do:Identify and qualify potential leads through various channelsBuild and maintain a robust pipeline of business opportunitiesCollaborate with sales and marketing teams to optimize lead generation strategiesConduct market research...

  • Lead Generation Expert

    4 days ago

    Noida, Uttar Pradesh, India Innovative Folks Full time

    We are looking for a Lead Generation Expert to join our team at InnovativeFolksAbout the company: InnovativeFolks is a dynamic and innovative company in the IT industry that is constantly seeking new opportunities for growth and expansion.Position: Lead Generation ExpertRequired Experience: 4-5 yearsWhat You'll Do:Identify and qualify potential leads through...

  • Lead Generation Expert

    4 days ago

    Noida, Uttar Pradesh, India Innovative Folks Full time

    We are hiringJoin Our Team as a Lead Generation ExpertAre you a proactive and driven individual with a talent for identifying business opportunities? InnovativeFolks is looking for a talented Lead Generation Expert to join our dynamic teamPosition: Lead Generation ExpertRequired Experience: 4-5 yearsWhat You'll Do: Identify and qualify potential leads...

  • Technical Lead

    4 days ago

    Noida, Uttar Pradesh, India ANB IT Solutions Pvt Ltd Full time

    HRSD - Technical Lead Skills:ServiceNow HRSD implementation specialist with 6+ year of experience in ServiceNow implementation and 4+ years of experience in HRSD.Experience in leading Client workshops with customers across HR business units.Experience creating HRSD workshops decks and HRSD workbooks for the client to be able to fill out requirements post...

  • technical lead

    4 days ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Job Description Network Security L3 ( Palo Alto + Blue coat ProxyThe position of a Network Security L3 is responsible for the ongoing Network Security Operations management to provide 24x7 support.The ideal candidate will have deep experience of networking technologies, such as Security, proxy, GNAC, IDS/IPS, routing, switching, managing heterogeneous...

  • Position title Technical Support Team Lead

    1 month ago

    Noida/ Greater Noida, India timesjobs Full time

    Position titleTechnical Support Team LeadDescriptionAre you a tech-savvy and customer-oriented individual with leadership skills? Join our dynamic team at Invoay Software as a Technical Support Team Lead and play a vital role in delivering exceptional support to our valued customers.ResponsibilitiesLead and manage the Technical Support Team, providing...

  • Position title Technical Support Team Lead

    3 weeks ago

    Noida/ Greater Noida, India timesjobs Full time

    Position titleTechnical Support Team LeadDescriptionAre you a tech-savvy and customer-oriented individual with leadership skills? Join our dynamic team at Invoay Software as a Technical Support Team Lead and play a vital role in delivering exceptional support to our valued customers.ResponsibilitiesLead and manage the Technical Support Team, providing...