![timesjobs](https://media.trabajo.org/img/noimg.jpg)
Position title Technical Support Team Lead
3 weeks ago
Technical Support Team Lead
Description
Are you a tech-savvy and customer-oriented individual with leadership skills? Join our dynamic team at Invoay Software as a Technical Support Team Lead and play a vital role in delivering exceptional support to our valued customers.
Responsibilities
Lead and manage the Technical Support Team, providing guidance, coaching, and mentorship to team members
Ensure timely and effective resolution of customer technical issues and inquiries
Collaborate with cross-functional teams, including product development and QA, to escalate and resolve complex technical issues
Analyze support metrics and performance data to identify areas for improvement and implement process enhancements
Develop and implement training programs to enhance the technical skills of the support team
Act as a point of contact for critical customer escalations and ensure prompt and satisfactory resolution
Stay updated with the latest product features and updates to provide accurate and up-to-date support to customers
Requirements:
Proven experience in a technical support role, with at least 5 years of experience in SaaS support
Strong technical acumen and ability to troubleshoot software-related issues effectively
Excellent communication and interpersonal skills, with a customer-centric approach
Leadership and team management experience, with the ability to motivate and inspire the support team
Familiarity with CRM and ticketing systems to manage support requests efficiently
Strong problem-solving abilities and the ability to handle challenging technical situations with empathy and professionalism
Qualifications
Bachelor's degree in computer science, engineering, or a related field (or equivalent experience)
Previous experience in a technical support leadership role is highly preferred
Certification or training in relevant technical areas is a plus
Excellent written and verbal communication skills in English
Job Benefits
Competitive salary package with attractive incentives
Comprehensive health and wellness benefits
Opportunities for career growth and advancement within a fast-growing SaaS company
Collaborative and supportive work environment
Chance to work with cutting-edge technology and innovative software solutions
Ready to lead a team of dedicated technical support professionals and make a difference in customer satisfaction? Apply now and be part of our journey at Invoay Software
Invoay Software is an equal opportunity employer and values diversity in the workplace. We thank all applicants for their interest, but only those selected for an interview will be contacted.
Hiring organization
Employment Type
Full-time
Industry
SaaS Software, POS Software, Beauty and Wellness
Job Location
Noida, Uttar Pradesh, India
Date posted
5 August 2023
PDF Export
Export as PDF
-
Position title Technical Support Team Lead
1 month ago
Noida/ Greater Noida, India timesjobs Full timePosition titleTechnical Support Team LeadDescriptionAre you a tech-savvy and customer-oriented individual with leadership skills? Join our dynamic team at Invoay Software as a Technical Support Team Lead and play a vital role in delivering exceptional support to our valued customers.ResponsibilitiesLead and manage the Technical Support Team, providing...
-
Position title Technical Support Team Lead
4 days ago
Greater Noida, Uttar Pradesh, India timesjobs Full timePosition titleTechnical Support Team LeadDescriptionAre you a tech-savvy and customer-oriented individual with leadership skills? Join our dynamic team at Invoay Software as a Technical Support Team Lead and play a vital role in delivering exceptional support to our valued customers.ResponsibilitiesLead and manage the Technical Support Team, providing...
-
Position title Technical Support Team Lead
4 weeks ago
Greater Noida, Uttar Pradesh, India timesjobs Full timePosition titleTechnical Support Team LeadDescriptionAre you a tech-savvy and customer-oriented individual with leadership skills? Join our dynamic team at Invoay Software as a Technical Support Team Lead and play a vital role in delivering exceptional support to our valued customers.ResponsibilitiesLead and manage the Technical Support Team, providing...
-
Position title Technical Support Team Lead
3 weeks ago
Greater Noida, Uttar Pradesh, India timesjobs Full timePosition titleTechnical Support Team LeadDescriptionAre you a tech-savvy and customer-oriented individual with leadership skills? Join our dynamic team at Invoay Software as a Technical Support Team Lead and play a vital role in delivering exceptional support to our valued customers.ResponsibilitiesLead and manage the Technical Support Team, providing...
-
Technical Support Team Lead
19 hours ago
Noida, India IT BY DESIGN Full timeManaged Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and resolving a variety of managed service inquiries. This is a very customer-focused,...
-
Technical Support Team Lead
4 days ago
Noida, India IT BY DESIGN Full timeManaged Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and resolving a variety of managed service inquiries. This is a very customer-focused,...
-
Technical Support Team Lead
4 days ago
Noida, India IT BY DESIGN Full timeManaged Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and resolving a variety of managed service inquiries. This is a very customer-focused,...
-
Customer Support-executive
2 weeks ago
Noida, India Team Recruiters Full time**Position: Customer Support-Executive** **Location**:Noida **No. of Position:1** **Experience**: 1 years **Salary**: INR 2 - 3 LPA. **Qualification**:Graduate **Role & Responsibilities**: - Mail Communication with Customer - Management of Incoming returns till dispatch to customers - Re-conciliation of incoming Vs Claimed - Understanding of ERP for...
-
Senior Commercial Underwriting Counsel
4 days ago
Noida, Uttar Pradesh, India Old Republic Title Full timeDescription : Old Republic Title seeks an experienced Commercial Underwriter to join our national commercial title group. The ideal candidate will have a passion for real estate and a keen eye for detail. The successful candidate will be responsible for underwriting commercial single-site transactions; commercial multi-site and multi-state refinance and...
-
Senior Commercial Underwriting Counsel
3 weeks ago
Noida, India Old Republic Title Full timeDescription : Old Republic Title seeks an experienced Commercial Underwriter to join our national commercial title group. The ideal candidate will have a passion for real estate and a keen eye for detail. The successful candidate will be responsible for underwriting commercial single-site transactions; commercial multi-site and multi-state refinance...
-
Technical Lead
4 days ago
Noida, Uttar Pradesh, India Rocsearch Full timeJob Title : Technical LeadAbout Roka Dating :Roka Dating is where love stories begin. As a premier destination for finding that special someone, we offer a unique platform where love aligns. Whether you're seeking a personal connection or playing matchmaker for friends and family, Roka Dating is your go-to app for meaningful relationships.Location : NoidaJob...
-
Senior Commercial Underwriting Counsel
6 days ago
noida, India Old Republic Title Full timeDescription : Old Republic Title seeks an experienced Commercial Underwriter to join our national commercial title group. The ideal candidate will have a passion for real estate and a keen eye for detail. The successful candidate will be responsible for underwriting commercial single-site transactions; commercial multi-site and multi-state...
-
Team Lead
4 days ago
Noida, Uttar Pradesh, India Id4consultancy Full timeJob Title: SAP SD Consultant Team Lead Take the lead in overseeing a team of SAP SD consultants responsible for implementing, customizing, and supporting SAP SD modules to fulfill client needs. Provide coaching and guidance to the SAP SD team to enhance their implementation, support, and SD skillset. Work closely with clients to comprehend their business...
-
Ping Identity Lead/Architect
2 months ago
Greater Noida, India SGS Technical Services Pvt. Ltd Full timeRole : Lead Consultant - Ping Identity lead or Architect Exp : 10 - 20 Years Work from office 5 days (11 or 12pm-8pm flexible )Location : Bangalore/Pune/Noida Type : Full Time position Need Immediate : 30 Days Joiners - Ping Identity Architecture , Experience in architecting ,development, designing and solutioning of Ping. - Engineering expertise in PING...
-
Technical Support Manager
1 month ago
Noida, India PW (PhysicsWallah) Full timeJob Title:* Associate Manager/Manager Tech Support *Location:* Noida (Pegasus & Noida One)/ Remote Working Model- 6 days a week/ Wednesday Weekoff. *Job Description:* We are looking for a proactive and skilled Associate Manager/Manager Tech Support to join our team. In this role, you will be responsible for assisting teachers in resolving technical issues...
-
Technical Lead, Expert Support
4 days ago
Noida, Uttar Pradesh, India Landis+Gyr Full timeLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology...
-
Technical Lead, Expert Support
3 weeks ago
Noida, India Landis+Gyr Full timeLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...
-
Technical Lead, Expert Support
4 weeks ago
Noida, India Landis+Gyr Full timeLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...
-
Technical Lead, Expert Support
4 weeks ago
noida, India Landis+Gyr Full timeLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...
-
Technical Lead, Expert Support
3 weeks ago
noida, India Landis+Gyr Full timeLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...