Position title Technical Support Team Lead

4 weeks ago

Noida Greater Noida, India timesjobs Full time
Position title

Technical Support Team Lead

Description

Are you a tech-savvy and customer-oriented individual with leadership skills? Join our dynamic team at Invoay Software as a Technical Support Team Lead and play a vital role in delivering exceptional support to our valued customers.

Responsibilities

Lead and manage the Technical Support Team, providing guidance, coaching, and mentorship to team members
Ensure timely and effective resolution of customer technical issues and inquiries
Collaborate with cross-functional teams, including product development and QA, to escalate and resolve complex technical issues
Analyze support metrics and performance data to identify areas for improvement and implement process enhancements
Develop and implement training programs to enhance the technical skills of the support team
Act as a point of contact for critical customer escalations and ensure prompt and satisfactory resolution
Stay updated with the latest product features and updates to provide accurate and up-to-date support to customers

Requirements:
Proven experience in a technical support role, with at least 5 years of experience in SaaS support
Strong technical acumen and ability to troubleshoot software-related issues effectively
Excellent communication and interpersonal skills, with a customer-centric approach
Leadership and team management experience, with the ability to motivate and inspire the support team
Familiarity with CRM and ticketing systems to manage support requests efficiently
Strong problem-solving abilities and the ability to handle challenging technical situations with empathy and professionalism

Qualifications

Bachelor's degree in computer science, engineering, or a related field (or equivalent experience)
Previous experience in a technical support leadership role is highly preferred
Certification or training in relevant technical areas is a plus
Excellent written and verbal communication skills in English

Job Benefits

Competitive salary package with attractive incentives
Comprehensive health and wellness benefits
Opportunities for career growth and advancement within a fast-growing SaaS company
Collaborative and supportive work environment
Chance to work with cutting-edge technology and innovative software solutions

Ready to lead a team of dedicated technical support professionals and make a difference in customer satisfaction? Apply now and be part of our journey at Invoay Software

Invoay Software is an equal opportunity employer and values diversity in the workplace. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Hiring organization

Employment Type

Full-time

Industry

SaaS Software, POS Software, Beauty and Wellness

Job Location

Noida, Uttar Pradesh, India

Date posted

5 August 2023

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