Senior Vice President Operations
1 day ago
Position
- Sr. VP OperationsLocation : Mumbai, IndiaExperience : 15+ years (with at least 5 years in senior leadership roles)Preferred Industry:
Healthcare, Health-Tech, Insurtech, E-Commerce
About ImpactGuru.com :Join us in transforming the healthcare financing landscape in India As a purpose-driven organization, ImpactGuru.com is dedicated to making quality healthcare accessible to all by leveraging innovative crowdfunding solutions.
Role Overview :We are looking for a strategic and experienced
Senior Vice President of Operations
to lead our operations for Outbound Sales team. This critical leadership role involves enhancing customer service, driving revenue growth, managing P&L responsibilities, and optimizing operational efficiency. If you are a visionary leader with a track record of managing large-scale operations and driving results
Key Responsibilities :Customer Service Excellence : Design and implement strategies to enhance customer satisfaction and ensure high service quality.Operational Optimization : Streamline workflows, leverage technology, and enhance efficiency across departments.Team Leadership : Build and lead a high-performing team, fostering a culture of collaboration and continuous improvement.Revenue & Cost Management : Align operations with revenue growth objectives, manage budgets effectively, and drive cost efficiencies.P&L Management : Take ownership of the operations division’s P&L, ensuring financial goals are met.Outbound Operations : Oversee lead generation and conversion strategies for maximum revenue impact.Cross-Functional Collaboration : Work closely with marketing, product, finance, and HR teams to align operational activities with business goals.What We’re Looking For :Experience : 15+ years in operations management, with expertise in customer service, outbound teams, and P&L management.Skills : Strong leadership, data analytics, CRM tools, and customer service software proficiency.Industry Expertise : Experience in fintech, healthtech, or e-commerce is a plus.
Key Performance Metrics :Customer satisfaction (CSAT, NPS)Revenue growth from outbound activitiesCost-efficiency and budget adherenceTeam productivity and retention
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