Service Manager

3 weeks ago

Sambalpur, India Espirit Toyota Full time

Promote & Monitor Appointment System

Plan, Organize, Lead & Control Service Management Operations

Set & Monitor Realistic & Achievable Service Performance Targets

Monitor Customer Satisfaction Reports & Trends

Share Customer Satisfaction Information with Service Personnel

Monitor Complaint Resolutions

Monitoring Warranty & Goodwill Cases

Monitor Job Quality through Quality Control Inspections, Comeback Reports, Complaints

Establish Yearly Staff Training Targets

Cultivate Business Relationships (Retail & Fleet Customers)

Set Marketing Strategies to Target New Business & Fleet Companies

Establish Service Reminder System

Conduct Analysis of Market Competitors, Market Conditions & Campaign Effectiveness

Market Development for Periodic Maintenance & Repair Work to Target Market Segments

Develop Innovative Service Offers

Conduct Weekly Analysis of Key Performance Indicators (Productivity, Efficiency, Labor Utilization, Labor Sales, Parts Sales/Repair Order, Labor Sales/Repair Order) & Expenses

Provide Monthly Performance Results to the Dealer Principal/Head of Customer Service

Ensure Efficient Service Operations through providing adequate tools and equipment and smooth workflow procedures

Maintain Service & Parts Coordination through regular meetings with Parts Manager

Conduct Monthly Service Personnel Meetings

Carry out Yearly Staff Performance Appraisals

Establish Competitive Compensation Plan

Establish Performance & Customer Satisfaction based Incentive Scheme

Monitor Service Shop Environmental & Safety Issues

Ensure Customer Confidence is enhanced through a clean and orderly service operation

Ensure Toyota's Facility Standards are maintained

Part of FIR , Safety committee & Environment promotional staff

Maintain Regular Contact with the Toyota Distributor

To provide and effective link between the Body Shop Advisor and technician to ensure that the needs of the customers are effectively understood & timely delivered.

To manage the Body shop schedule to achieve a smooth and efficient flow of work through.

To check the quality of all completed work providing guidance as needed to ensure that the quality standards are maintained.

To monitor the skill level of individual technicians and advisor on any training needs.

To ensure that facilities, equipments and tools are all in good working conditions and accurately calibrated and that each technician keeps his work area clean and tidy.

To monitor the accidental repairs and quality of work and initiate corrective actions.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Experience:

  • Automotive service: 3 years (Required)

Work Location: In person

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