Manager

4 days ago

Sambalpur, Odisha, India ORION WELLNESS Full time ₹ 1,70,000 - ₹ 1,80,000 per year

Role & Responsibilities:

  • Guest Engagement: Warmly welcome guests, provide consultations, and ensure they have a relaxing experience.

  • Appointment Management: Handle phone calls and schedule appointments efficiently.

  • Service Knowledge: Be well-versed with all therapies and educate guests about spa services.

  • Sales & Promotions: Sell gift vouchers and memberships to enhance customer retention.

  • Billing & Accounts: Maintain accurate cash billing records and ensure secure handling of transactions.

  • Guest Feedback: Seek reviews to improve services and guest satisfaction.

  • Cost Control: Follow standard procedures to manage expenses effectively.

  • Hygiene & Cleanliness: Ensure high levels of sanitation with housekeeping coordination.

  • Service Excellence: Collaborate with therapists to deliver a top-notch, personalized spa experience.

  • Standard Operating Procedures (SOPs): Ensure compliance with all spa protocols.

  • Guest Grievances: Address concerns promptly and escalate issues when necessary.

  • Reception & Inventory Management: Maintain an organized reception area and oversee inventory to prevent wastage or pilferage.

Job Type: Full-time

Pay: ₹170, ₹180,000.00 per year

Work Location: In person

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