Digital Customer Success Engineer
2 months ago
In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.
As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.
Headquartered in Bengaluru, India, Sonata Software has a strong global presence, with strategic operations spanning across key regions such as the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in TMT (Telecom, Media, and Technology), Retail & CPG, Manufacturing, BFSI (Banking, Financial Services and Insurance), and HLS (Healthcare and Lifesciences). Our bouquet of Modernization Engineering services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.
To know more, visit: Responsibilities:
PCTS advocate is responsible for supporting and collaborating with customers to resolve technical issues on the Microsoft Partner Center Platform. In addition, they will identify recurrent technical support problem areas while working with Partners and provide feedback and details to Microsoft Partner Technical Advisors and Product Group teams.
PCTS Advocate is a pivotal role in the implementation of Partner Center/API support capabilities, identification of technology and/or process readiness needs. They leverage Trainers and relevant management to guarantee their readiness. This role also involves building relationships with Partners and engagement of technology-specific depth queues for customer incident resolution when required.
Specific measurements of success include achieving the Partner Satisfaction (CSAT) team goals, time to resolution or escalation(maintaining low resolution/response times), ongoing readiness and Platform training.
Experience Range: 1 - 3 Years
Work Location: Bangalore/Hyderabad (Hybrid-twice a week WFO)
Role : Digital Customer Success Engineer
Experience in Azure/M365 billing, Partner Centre Portal experience (CSP, MPN, Marketplace, PCTS) supporting partners with onboarding/offboarding, creating/cancelling/disabling subscriptions, Good understanding of insights and benefits of MPN.
Detailed Responsibilities:
- Provide reactive and proactive support to Microsoft Partners.- Manage Partner case escalations to Microsoft as appropriate and respond to cases promptly.- Demonstrate strong collaboration, communication, prioritization, and organizational skills.- Display an ability to manage and streamline complex technical orchestrations and deal with ambiguity.- Live and apply the Microsoft CSS CARE Cultural attributes
Technical requirements:
- M365 technology and M365 Admin Centers (L200 to 300)+++- Azure Portal, Azure Active Directory, Azure-Role Based Access Control (L200 to 300)+++- Azure Active Directory Identity Management, including Security and Multi-Factor Authentication (L200 to 300)+++- Basic API and Network troubleshooting knowledge (L100 to 200) +++
We have other current jobs related to this field that you can find below
-
Digital Customer Success Engineer
2 months ago
Bengaluru, India Sonata Software Full timeAbout Sonata SoftwareIn today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...
-
Digital Customer Success Engineer
5 days ago
Bengaluru, Karnataka, India Sonata Software Full timeAbout Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike. As a leading Modernization Engineering company, we aim...
-
Digital Customer Success Engineer
2 months ago
Bengaluru, India Sonata Software Full timeAbout Sonata SoftwareIn today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...
-
Digital Customer Success Engineer
2 months ago
Bengaluru, India Sonata Software Full timeAbout Sonata SoftwareIn today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...
-
Digital Customer Success Manager
5 days ago
Bengaluru, Karnataka, India Blue Yonder Full timeOverview A Digital Customer Success Manager (DCSM) ensures customers and Blue Yonder get value from their partnership through tech-assisted 1: Many customer success engagements. As a Digital CSM, you will use analytics, automation, self-serve resources, and outbound channels to manage digital outreach and establish and maintain customer relationships...
-
Digital Customer Success Manager
4 weeks ago
Bengaluru, India Blue Yonder Full timeOverviewA Digital Customer Success Manager (DCSM) ensures customers and Blue Yonder get value from their partnership through tech-assisted 1: Many customer success engagements. As a Digital CSM, you will use analytics, automation, self-serve resources, and outbound channels to manage digital outreach and establish and maintain customer relationships...
-
Digital Customer Success Manager
3 weeks ago
Bengaluru, India Blue Yonder Full timeOverviewA Digital Customer Success Manager (DCSM) ensures customers and Blue Yonder get value from their partnership through tech-assisted 1: Many customer success engagements. As a Digital CSM, you will use analytics, automation, self-serve resources, and outbound channels to manage digital outreach and establish and maintain customer relationships...
-
Digital Customer Success Associate
2 weeks ago
Bengaluru, India Aeries Technology Full timeJob Id: Aeries/445/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 6 Years Qualification Graduate *** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Digital Customer Success Specialist Position Overview: The Digital Customer Success Specialist is a pivotal role...
-
Digital Customer Success Intern
2 months ago
Bengaluru, Karnataka, India SentinelOne Full time**About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...
-
Digital Customer Success Associate
5 days ago
Bengaluru, Karnataka, India Aeries Technology Full timeJob Id: Aeries/445/23-24Industry IT-Software / Software Services / testingLocation BangaloreExperience Range - 6 YearsQualification Graduate***About UsAbout Business UnitRoles and ResponsibilityJob Description: Digital Customer Success SpecialistPosition Overview: The Digital Customer Success Specialist is a pivotal role focused on enhancing the online...
-
Digital Customer Success Associate
5 days ago
Bengaluru, Karnataka, India Aeries Technology Full timeJob Id: Aeries/851/23-24Industry IT-Software / Software Services / testingLocation BangaloreExperience Range - 6 YearsQualification GraduateJob DescriptionAbout UsAbout Business UnitRoles and ResponsibilityJob Description: Digital Customer Success SpecialistPosition Overview: The Digital Customer Success Specialist is a pivotal role focused on enhancing the...
-
Digital Customer Success Associate
5 days ago
Bengaluru, Karnataka, India Aeries Technology Full timeJob Id: Aeries/851/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 6 Years Qualification Graduate **Job Description*** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Digital Customer Success Specialist Position Overview: The Digital Customer Success Specialist is a...
-
Digital Customer Success Manager
2 days ago
Bengaluru, India ALTERYX Full timeDescriptionAs a Digital Customer Success Manager, you will deliver specific customer outcomes through data-driven behavioral triggers & ad-hoc customer engagements across the customer lifecycle. As part of the Digital Customer Success team, you will work to build & innovate on operational excellence in analyzing customer behavior to drive engagement for the...
-
Digital Customer Success Manager
1 day ago
Bengaluru, India ALTERYX Full timeDescriptionAs a Digital Customer Success Manager, you will deliver specific customer outcomes through data-driven behavioral triggers & ad-hoc customer engagements across the customer lifecycle. As part of the Digital Customer Success team, you will work to build & innovate on operational excellence in analyzing customer behavior to drive engagement for the...
-
Customer Success
2 months ago
Bengaluru, India SpurTree Technologies Full timeactionable insights and use cases to improve digital adoption. - Manage numerous projects, initiatives, and engagements concurrently. - Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout. - Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency...
-
Customer Success Engineer
5 days ago
Bengaluru, Karnataka, India Repletio Full timeResponsibilities : Serve as the primary technical point of contact for assigned customers, building strong relationships and providing personalized support to address their specific needs. Collaborate with sales and customer success managers to onboard new customers, conduct technical demonstrations, and ensure successful implementation of our products or...
-
Customer Success Manager
2 months ago
Bengaluru, India Milestone Full timeJob Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...
-
Customer Success Manager
3 weeks ago
Bengaluru, India Milestone Full timeJob Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...
-
Digital Customer Success Manager
18 hours ago
Bengaluru, India ALTERYX Full timeDescriptionAs a Digital Customer Success Manager, you will deliver specific customer outcomes through data-driven behavioral triggers & ad-hoc customer engagements across the customer lifecycle. As part of the Digital Customer Success team, you will work to build & innovate on operational excellence in analyzing customer behavior to drive engagement for the...
-
Customer Success Engineer
3 weeks ago
Bengaluru, India Zeta Global Full timeJob Role: Customer Success EngineerJob Description:Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution.Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations.Evaluate the needs of customers and work in a creative, proactive manner to...
