Customer Success Engineer

1 week ago

Bengaluru, Karnataka, India Repletio Full time

Responsibilities :

  • Serve as the primary technical point of contact for assigned customers, building strong relationships and providing personalized support to address their specific needs.
  • Collaborate with sales and customer success managers to onboard new customers, conduct technical demonstrations, and ensure successful implementation of our products or services.
  • Proactively identify opportunities to optimize and enhance the customer experience, providing recommendations and best practices to help customers achieve their goals.
  • Troubleshoot technical issues reported by customers, working closely with our engineering team to resolve complex problems and escalate critical issues as needed.
  • Conduct regular check-ins with customers to gather feedback, assess satisfaction, and identify opportunities for upselling or cross-selling additional products or services.
  • Develop technical documentation, tutorials, and training materials to help customers better understand and utilize our products or services.
  • Assist customers, partners, and sales teams in deployments, upgrades, and maintenance of the LightBeam stack.
  • Stay updated on industry trends and best practices in customer success and technical support, and share knowledge and insights with the team.
Requirements :
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 1-3 years of experience in a customer-facing technical role, such as a customer support engineer or solutions engineer.
  • Strong technical background with experience in software development, system administration, or IT infrastructure.
  • Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
  • Outstanding communication and interpersonal skills, with the ability to build rapport and credibility with customers.
  • Proven track record of delivering exceptional customer service and driving customer satisfaction.
  • Ability to multitask and prioritize competing demands in a fast-paced environment.
  • Experience working with SaaS products or cloud-based technologies is preferred.
  • Must have worked on containerized applications, and be familiar with Kubernetes )

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