Deputy Manager- KPO Insurance Operations

2 days ago

Navi Mumbai, India Atos Full time

Preferred candidate profile

  • 8-12 years of KPO Insurance and/or operations experience
  • At least 2-3 years of experience in a people management role. Min.15-20 people managing experience required.
  • All 3 levels CISI IOC (Investment Operations Certificate) is a MUST.
  • Experience in securities / mutual funds industry . Transfer agency ** experience will be added advantage.
  • Managing the production floor, handling all process and people related issues.
  • Addressing escalated issues with respect to service delivery and reports any potential problems to the management.
  • Participating in the weekly conference calls and updating the weekly status reflecting the process performance.
  • Process improvement Planning and strong process control.
  • Client interaction and Query/Escalation Management which helps with high level of Customer Satisfaction.
  • Effective communication with Subordinates and keeping them updated with recent changes and updates in the process.
  • Ensure existing process documentation remain up to date as agreed with client.
  • Regular operational calls/meetings with team to review performance.
  • Ensure root cause analysis is conducted for the errors and identify corrective and preventive actions for the errors.
  • Self-starter and motivated.
  • Proficiency with Microsoft Office Suite with advanced skills using Excel (formulas, macros, etc.)

If you are interested to know more, please send an updated copy of your resume to

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