Order Managament Coordinator
3 days ago
Department Description
The primary objective of the Supply Operations team is to ensure that the Cambium Networks supply chain is focused on supporting the needs of the business; through the timely delivery of high quality and cost-effective products from a competitive supply base. The Order Management (OM) Department consists of OM Coordinators and OM Schedulers. OM is responsible for the accurate and timely approval of Sales Orders in NetSuite; working with other departments in Supply Chain and throughout Cambium, to ensure successful delivery of products to our customers; and communicating status of the Sales Order to all relevant stakeholders.
Scope of Responsibilities & Position Expectations
The Order Management Coordinator position will be involved in the following activities.
1)Main point of contact for order management responsibilities in a designated region.
- Maximize Revenue, Reduce Delinquent Backlog, Sales Order to Cash, and Order Management process
- Order Management process steps from order entry through to delivery and shipment of product to the customer.
- Efficient use of database and reports, NetSuite & warehouse reports.
- Individual actions and collaboration with Export Compliance, delivery date Maintenance, Customer Quality, and the returns processes.
2)Management of booked customer orders execution; Scheduled Ship Dates
- Maintain and manage a list of Orders that have a risk to on-time delivery.
- Reason out and understand order/shipment issues and resolve.
- Timely and clear communication and follow-through from issue identification to closure.
- Export requirements working knowledge
3)Communicate clearly with sales, the customer, warehouse, sales team members, Customers, logistics partners, and across Order Management
- Has good problem-solving skills; statement of problem, identification of given facts, root cause identification, potential solution & actions required.
- Project planning with sales team members & advance purchase to reduce lead times for unique inventory items.
Knowledge/ Skill Requirement
- 3+ years of customer service experience, including sales order processing and providing order status to key stakeholders.
- 3+ years' experience in Supply Chain, shipping, international trading, and/or logistics field
- Experience with warehouse shipping functions: Freight, Logistics, import and export processes – ground, ocean, air transportations
- Familiarity with sales order scheduling and inventory allocation activities
- Excellent communication skills with all stakeholders, including the customer, sales, warehouse, transportation, order management, and purchasing teams
- Excellent time management and coordination skills to manage workload.
- Experience with using MRP systems, such as NetSuite, SAP or Oracle, including generating reports from ERP systems.
- Proficient with Microsoft office software, especially Excel; Pivot, V-Lookup, filtering & sorting
- Experience solving complex problems, has problem-solving skills
- Not Required; but would be helpful, a background in Electronics Manufacturing and/or distribution
- Not Required; but would be helpful; Degree in Materials, Supply Chain, or a comparable area.
- English speaking and writing needs to be at a proficient level.
- Needs to be able to work independently
- Needs to be able to represent Cambium professionally in the region
- Can do/decisive attitude.
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