
Customer Support Executive
16 hours ago
Key Responsibilities
Handle inbound and outbound customer queries via chat in a professional and timely manner.
Provide accurate information, resolve issues, and ensure customer satisfaction.
Maintain a high level of customer service quality with a focus on First Contact Resolution (FCR) and CSAT scores.
Escalate unresolved issues to the concerned department while ensuring follow-ups.
Adhere to process guidelines and meet performance benchmarks (TAT, productivity, and quality).
Required Skills & Qualifications
Minimum 6 months of BPO experience (chat or voice process preferred).
Strong written communication skills in English.
Typing speed of at least 25–30 WPM with accuracy.
Good problem-solving skills and customer-centric approach.
Flexibility to work in rotational shifts.
Immediate joiners will be given preference.
Perks & Benefits
Salary: ₹22,000 (in-hand).
Work Schedule: 5 days working, 2 rotational offs.
Transportation: Both side cab facility provided.
Growth opportunities with structured career paths.
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