Junior / standard it supporter

4 weeks ago

Bangalore, India TECEZE Full time

Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. Standard IT Supporter: Degree completed + 3–6 years IT support experience. Joining: Immediate joiner preferred (within 1 week) Reports To: Solid line: Local Supplier Lead Dotted line: Regional Senior IT Operations Manager Purpose of the Role Responsible for delivering onsite IT support and services to users at the assigned site in Bangalore, ensuring smooth day-to-day IT operations and compliance with global IT standards. The role may also provide support to other sites within the country when required. Key Responsibilities Onsite IT Services & Support Handle all onsite IT support activities at the assigned site. Execute tickets, troubleshoot issues, and collaborate with service providers to resolve incidents within agreed timelines. Document services in IT tools (e.g., Service Now, KCS) and ensure user satisfaction. Provide walk-in and Genius Bar support. IT Infrastructure Support Safeguard IT infrastructure service availability at the site. Collaborate with global IT infrastructure teams and SMEs to resolve local incidents. Business Engagement Act as local IT representative with business users and management. Promote use of self-service tools and Service Desk. Provide IT support during site events and business meetings. Onboarding & User Training Deliver IT equipment and setup for new joiners on Day 1. Conduct onboarding, IT tool training, and security awareness sessions. Support adoption of corporate services (O365, Teams, etc.). IT Equipment & Asset Management Ensure employees are equipped with standard IT devices as per global guidelines. Maintain hardware/software inventory and collaborate with asset managers. Project Support Assist in implementing global IT projects and new corporate systems. Work in Agile/Kanban setup and participate in stand-ups. Qualifications Education Degree in IT, Computer Science, or related field. ITIL Foundation certification (or willingness to obtain). KCS certification within 12 months (preferred). Work Experience Junior IT Supporter: Degree completed + 2–3 years IT support experience. Standard IT Supporter: Degree completed + 3–6 years IT support experience. Experience in Microsoft/Windows 10, O365, i OS devices, and infrastructure. Familiarity with Service Now or other ITSM tools. Prior experience in international environments or 24/7 organizations is a plus. Agile/Kanban work experience desirable. Skills & Competencies Strong troubleshooting and technical skills. Customer-centric and user-focused approach. Clear and professional communication. Team player with collaborative mindset. Ability to work independently and manage multiple priorities.

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