Support Specialist

Job Summary We are looking for a candidate for providing application support for the bank s strategic ecommerce FX platform who can work with business and meet their trading and sales expectations The candidate should have prior front office experience supporting similar applications and have strong technical and communication skills The candidate should be adept in prioritizing and judging the nature of the issues and be able to context switch between issues and address and resolve them Key Responsibilities Core responsibilities include BAU Application support for the Financial markets Ecommerce business for Fixed Income Products Working closely with Trading and Sales Desks to support Foreign Exchange ecommerce platform Drive high severity incidents and conclude to resolution Perform root cause analysis and problem management effectively through engagement of multiple teams Liaising with multiple teams within and outside the bank to resolve key production impacting issues Coordination and implementation of release deployments and major infrastructure delivery Continuously look for opportunities to increase efficiency within the team Put forward ideas to improve automation and or efficiency and own through to implementation Drive best practices within the wider production support team Own and define roadmap for Monitoring and automation requirements of the platform Operational Risk Management Participate and strengthen the Disaster Recovery BCM drills Performance stability reviews improvements Adhere to Change Control and Fault Reporting Procedures Participate in weekend on-call and public holiday support rota Strategy Technology powers Standard Chartered Bank s vision and strategic agenda through the provision of innovative and efficient technology solutions we will deliver greater value to our business stakeholders we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners Business Financial Markets Production Management FM is the Run backbone of Financial Markets Technology This includes supporting of front-to-back business applications used by Financial Markets Front Middle and Back Office as well as related functions such as Finance Compliance On top of that FM Production Management is responsible for trading floor infrastructure design and delivery of infrastructure demands from FM CIO while maintaining Audit Regulatory commitment at highest standard Processes We are looking for a candidate for providing application support for the bank s strategic ecommerce FX platform who can work with business and meet their trading and sales expectations The candidate should have prior front office experience supporting similar applications and have strong technical and communication skills The candidate should be adept in prioritizing and judging the nature of the issues and be able to context switch between issues and address and resolve them People Talent Flexible attitude to working across teams taking on new projects and getting involved in projects outside BAU is essential Risk Management The ability to interpret the Group s financial information identify key issues based on this information and put in place appropriate controls and measures Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Revenue Apps Leads Development and Infrastructure teams FM Sales and Trading Desk Client Services Team Skills and Experience Shell Scripting Demonstrated competence knowledge of Unix Linux Configuration management deployment tooling ideally Ansible Docker Database - Oracle MySqL Postgres etc ELK Stack Git Bitbucket Python Django HTML5 CSS JavaScript Azure DevOps Qualifications ITRS Geneos Monitoring Linux MYSQL Oracle ELK Stack Git BitBucket KDB q Grafana Competencies Action Oriented Collaborates Customer Focus Gives Clarity Guidance Manages Ambiguity Develops Talent Drives Vision Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you ve applied to If you are invited to take an assessment this is great news It means your application has progressed to an important stage of our recruitment process Visit our careers website 30388