It Support Specialist

Company Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment pharmaceutical and cosmetics products testing and in agroscience CRO services It is also one of the global independent market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics CDMO advanced material sciences and for supporting clinical studies In addition Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing In 2018 Eurofins generated 4 2 billion Euro proforma turnover in 800 laboratories across 47 countries employing about 45 000 staff Eurofins stands for a conception of clinical diagnostics entirely focused on excellence innovation and technological investment Eurofins clinical diagnostics offers testing services in all medical specialties As a central element in healthcare clinical diagnostics contributes to every stage of patient care predisposition prevention diagnostics treatment monitoring and prognosis With hundreds of thousands of clinical diagnostics tests performed every day the laboratories of the clinical diagnostics division strive to ensure that every patient wherever he or she lives has access to the most specialized and most innovative techniques for diagnosis monitoring and therapeutic adjustment Our logistics expertise and our daily sample collection and delivery network guarantee perfect continuity in the provision of care while ensuring the same standard of quality and access to innovation across all the regions we serve Role IT Support Specialist Shift timings 8 00am to 5 00pm or 12 00pm to 9 00pm IST Work location Bangalore The main objective of this position is to maintain system functions and provide daily support to business Responsibilities Provide first-line and second-line technical support for IT products addressing technical issues and providing solutions in a timely manner Troubleshoot and resolve software bugs system errors and performance issues for internal users or customers L2 Support for multiple applications by oneself and together with the team Analyzing the issues and resolving the same proposing a workaround to maintain business continuity and ensuring minimum business downtime Identifying the critical issues and taking prompt and effective actions spontaneously Discuss with users and prioritize the tickets or enhancement for application releases Providing Weekly and Monthly incident reports to manager Communicate workarounds till the issue work order gets complete resolve Raising issues to development team and working with them closely for permanent fixes Test the new features and functionality in the application Collaborate with Story owners business analysts application architects deployment team s to support fit-for-purpose functions Provide training and supporting documentation to end users Develop working relationships within the wider Eurofins IT community and with internal customers Embrace Agile practices REQUIRED EXPERIENCE AND SKILLS Personal Skills Very good English communication and interpersonal skills in an international environment 3 years experience as L2 support engineer Self-motivated and driven to achieve professional success in client environment Willing to learn new technologies processes and functional areas Technology skills Experience in MS SQL programming is preferred Experience with Visual Studio environment Proficient in using IDE such as VS2017 2019 or VS Code Familiar with Source code management tool such as TFS Azure Service Now Will be advantage to know following - ASP NET or ASP NET Core or C HTML JSON and Front-end MVC is a plus Front-end framework such as Angular or React Qualifications B E B Tech any equivalent graduation Additional Information Prior experience in industrial settings and especially with Laboratory processes is a plus