L1 - Application Support Engineer

3 weeks ago

Bengaluru, Karnataka, India Evora IT Full time

Who We Are Evora is an international system integrator with focus on mobile and user experience UX We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe North America Asia Pacific As SAP Gold Partner Service Now Specialist and Click partner by Salesforce we offer consulting services software development quality assurance services and system integration based on standard components and products as well as support application management By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow s world The wisdom knowledge and experience of Evora employees at implementing complex workforce management solutions is what sets us apart We look for the best to hire and to keep The attractive combination of high-value consulting services with a competitively priced remote development team has proven to be successful in projects worldwide With a solid growth currently 300 Evorians are working in offices in India US Brazil Germany Austria Spain and Switzerland Who We Are Looking For Act a single point for contact to our customers across the globe for all support related topics during shift Ability to analyze issues perform root cause analysis and if necessary debug the code and solve them as long as code changes are not required Coordinate with development team to handover the analysis report of the issues raised by customer Regular message monitoring and response to customer within given SLA based on priority of message Willingness to work in flexible timings in order to support customers across geographies during critical periods Ability to work in an diverse cultural environment Should be ready to work in Night shift What You Bring BCA BSc Comp science 2-5 years of experience in software industry in general with minimum 1 year in customer support role Excellent communication interpersonal and problem-solving skills Excellent troubleshooting skill Functional knowledge either SAP PM SAP ISU would be a plus Knowledge on enterprise mobile application would be a plus What We Offer Why you would love to join us - Our values - Collaboration Commitment Evolution Entrepreneurship Happiness and Trust Company culture - We value team cooperation and work together in integrated virtual teams to serve our customers As a company we are committed to sharing our success with our employees both in the form of an exceptionally good company culture and through financial participation Hybrid mode of working - Our Organization follows hybrid work culture where employees can work twice a week from their respective office space Great place to work - We are proud to be certified and awarded multiple times as one of the best places to work for any individual Buddy program - We have a buddy program included in our hiring process which gives an insight to the new joiner about the team technology n culture before joining us to connect better Growth and learning - Evora provide various platforms for upskilling in the form of sessions and training which helps an individual to enhance his her skills Udemy access provided by the company for upskilling Benefits - Transportation Lunch provided in the office flexibility Internet and mobile reimbursement different hub locations Insurance and many more

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