HR Helpdesk

4 weeks ago


bangalore, India Integrated Personnel Services Limited Full time
Role - HR Helpdesk
Exp - 5-10 Years
Location - Bangalore
JD -
 Acute analytical abilities to categorize and prioritize requests effectively under varying degrees of urgency and complexity.
 A sound understanding of HR processes, systems, and standard operating procedures.
 Adept in leveraging HR Service Delivery tools to enhance user experience and workflow efficiency.
 Exceptional communication skills (multilingual), with an emphasis on clarity and empathy in all interactions
 Masters or equivalent in Human Resources will be preferred.
 Act as the initial point of contact for all HR inquiries, ensuring that all requests are
getting acknowledged on timely manner as per the given SLA’s.
 Conduct precise validation of each query to verify its relevance and completeness.
 Systematically categorize incoming requests according to a predefined framework to
streamline processing.
 Diligently assign requests to the correct HR Helpdesk Associates/Administrator (L0-
L3) or specialized teams (HR Technology, Data, HR Continuity, HR Knowledge, COE
etc), based on the nature and complexity of the inquiry.
 Furnish basic but comprehensive assistance and information to employees on HR
processes, policies, and system navigation.
 Proactively monitor and follow up on the status of requests to confirm progress and
encourage expedient resolution.
 Actively participate in the continuous improvement of HR Helpdesk operations by
identifying patterns and providing insights on recurrent issues.
 Maintain detailed records and documentation of all interactions, actions taken, and
resolutions provided.
 Continuously work in collaboration with the HR knowledge Team for FAQs, leveraging
insights from resolved inquiries to enhance the self-service capabilities of employees.
 Analyze HR service delivery metrics with a critical eye, identifying trends and
proposing strategic improvements to elevate service quality and efficiency.
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