Service Desk Analyst

4 weeks ago

Chennai, India UST Full time

2 - 3 Years

1 Opening

Chennai

Role description

Summary:
We are looking for a Tier 1 Service Desk Analyst to provide basic technical support to users. You will be the first point of contact for IT issues related to hardware, software, and network problems. Good communication and problem-solving skills are essential.

Key Responsibilities:

  • Respond to IT support requests via phone, email, chat, or remote tools.
  • Troubleshoot basic issues (Windows, MS Office, printers, network, etc.).
  • Log all support activities in a ticketing system.
  • Escalate complex problems to higher-level support teams.
  • Maintain a professional and helpful attitude with users.
  • Stay updated on IT policies and best practices.

Qualifications:

  • High school diploma or equivalent.
  • 2+ year of experience in IT support or customer service.
  • Strong communication and problem-solving skills.
  • Team player with a positive attitude.
  • Familiarity with operating systems, software, and basic hardware.
  • Experience with ticketing systems is a plus.
Skills

It Support,Ms Office,Network Connectivity

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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