
Customer Relations Specialist
15 hours ago
Company Description
Ultimutt Pet Services is dedicated to enabling pet parenthood for busy modern lives. With a wide range of services for dogs, including daycare plans, overnight stays, exercise (pool/playground), grooming, and more, we aim to provide peace of mind for pet parents and a happier life for their pets.
Role Description
This is a full-time on-site role located in Gurugram for a
Customer Relations Specialist.
The person will be responsible for
Managing customer interactions,
Ensuring customer satisfaction, and
Retaining customers.
Daily tasks will include handling customer inquiries, resolving issues, providing excellent customer service, and supporting customers through various communication channels.
Qualifications
- Customer Retention and Satisfaction skills
- Strong Communication and Customer Support skills
- Proficient Customer Service skills
- Excellent interpersonal skills
- Ability to work effectively in a fast-paced environment
- Experience in the pet services industry is a plus
- Bachelor's degree in Business, Communications, or related field
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