Finance Officer

Permanent full-time opportunity based at our Stepney Head Office Not-for-profit salary packaging options of up to $15,899 per year (Increase your take home pay) Financial Wellbeing – Beyond Bank Care Program, Perkbox discount and perks. Health Benefits – Annual flu vaccination, Perkbox Wellbeing Hub, Medibank Health Insurance Corporate rates, EAP About Us DLi is a leading provider of disability support services in South Australia. For more than 40 years, we have supported South Australians to live the life they choose through a broad range of services. We deliver these services with knowledge, experience, diligence, and enthusiasm. Services include: Supported Independent Living In-home Support Behaviour Support Short Term and Medium-Term Accommodation Lifestyle and community Participation programs Our clients also benefit from our mature approach to disability service provision through our Quality and Safeguarding Team which is responsible for driving a culture of industry best practice and compliance within the organisation, setting us apart from our competitors. The team provides specialist NDIS, psychological and legal compliance advice and support to our staff, managers, team leaders and support workers, ensuring that our clients best interest are at the centre of everything we do at all times and our service delivery is of the highest standards. Our highly trained, person-centered team is equipped with the necessary resources to fulfil our client’s needs seamlessly. From the initial onboarding process to the delivery of our services, clients have a designated point of contact, ensuring continuity and personalised assistance at every step. Our Values Everything we do at DLi is underpinned by our values. These are: Impactful: We have a positive impact, supporting people to thrive and succeed. Joyful: We create a positive environment, taking great delight in supporting others to flourish. Connected: We take the time to build strong connections so that people feel supported, valued & safe. Supportive: We are kind, understanding and encouraging of people’s goals and aspirations. Genuine: We are sincere, honest, respectful and fair. Your Role As the Finance Officer – Accounts Receivable, you’ll play a key role in ensuring the smooth and accurate processing of client billing, funding claims, and debtor management activities. Working closely within a small, supportive team, you’ll provide end-to-end financial support, maintain accurate records, and liaise confidently with a wide range of internal and external stakeholders — including clients, plan managers, and the National Disability Insurance Agency (NDIA). Your efforts will directly support the organisation’s mission to deliver high-quality services to individuals with disabilities, making your contribution both meaningful and impactful. Your Experience and Role Requirements You're someone who thrives in a busy, team-oriented environment and can juggle multiple priorities with a calm and proactive approach. With at least two years’ experience in a finance or accounts officer role, you're confident navigating finance systems, liaising with stakeholders, and ensuring everything balances just right. You understand the importance of confidentiality, accuracy, and compassion—especially in the disability services space. To be successful in this role, you’ll need: Minimum 2 years' experience in a finance/accounts payable/receivable role Proficiency with Microsoft Office and finance database applications Australian Drivers Licence NDIS Worker Screening Check (or willingness to obtain) ‘NDIS Quality, Safety and You’ training (this is a free course on the NDIS website) Strong communication and time management skills A sincere commitment to supporting people with disability Bonus points if you have: Certificate IV (or higher) in Accounting and Bookkeeping NDIS claims and/or billing experience Key Responsibilities Process client invoices, ensuring accurate coding and cross-referencing of service delivery and agreement data. Manage debtor follow-ups, liaising with clients, plan nominees, plan managers, and the NDIA. Process and reconcile funding claims, investigating claim rejections and payment delays. Respond promptly to client invoice and payment queries via phone and email. Complete income account and client funding reconciliations, including variance analysis. Assist with billing data entry into accounting and CRM systems. Provide general finance and administrative support. Undertake other duties as directed by the Finance Manager. What's In It For You Impactful Work – Be part of a team that truly changes lives. Financial Wellbeing – Salary Packaging, Beyond Bank Care Program, Perkbox discount and perks. Health Benefits – Annual flu vaccination, Perkbox Wellbeing Hub and Gym Discounts, EAP Supportive Culture – Work with a team that values connection, inclusion, and fun Flexibility – We understand that life happens, and we support a work-life balance. Competitive Salary – Plus, salary packaging benefits to boost your take-home pay. Advertising may close early if a suitable candidate is identified. DLi is an Equal Opportunity Employer with a diverse workforce.  DLi is committed to improving and sustaining employment outcomes for people from diverse backgrounds. Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities are encouraged to apply. We are on an exciting journey, and we invite you to apply to join us on the ride