Manager – Design System Operations

2 days ago

Bengaluru, Karnataka, India Jio Platforms Limited (JPL) Full time

Role Overview:

We are seeking an experienced and strategic Senior Manager to lead Measurement, Reporting & Roadmap within our Design System Operations team. This lead role is responsible for driving adoption metrics, system health monitoring, and roadmap planning for the design system that serves our product, design, and engineering teams.

You will be accountable for aligning system evolution with business and platform goals, partnering closely with design, engineering, and product leaders to scale and mature our system's capabilities across the organization.

Key Responsibilities:

Strategic Measurement & Insights

- Define and oversee strategic KPIs for design system adoption, scalability, and performance

- Lead the development of system dashboards and metrics reporting tools

- Conduct high-level audits to monitor consistency, reusability, and compliance

- Translate metrics into actionable insights for executive leadership

Leadership in Reporting & Communication

- Deliver compelling quarterly reports and executive briefings on system impact and performance

- Drive stakeholder engagement and create alignment on priorities across design, product, and engineering

- Champion the value of design systems through storytelling and success metrics

- Present system insights to leadership and cross-functional teams

Strategic Roadmapping & Prioritization

- Lead and maintain a strategic roadmap for the design system aligned with product development cycles

- Facilitate prioritization workshops based on business value, adoption, and team feedback

- Own roadmap communications and alignment across senior stakeholders

Team & Stakeholder Leadership

- Coordinate with DesignOps, Engineering, and Product Ops on system planning and resource allocation

- Build governance frameworks and performance rituals for sustained impact

Qualifications:

- 8+ years experience in design operations, product strategy, or data engg roles

- 2–4 years in a management role leading design systems or cross-functional UX/Dev teams

- Proven track record of building measurable strategies in complex orgs

- Familiarity with system tooling: Figma, Storybook, Tokens Studio, Zeroheight, GitHub

- Experience with analytics tools: Looker, Tableau, Amplitude, or similar

- Strong executive communication and cross-org influence skills

Nice to Have

- Experience managing a design system at scale in a product-led org

- Understanding of accessibility, usability, and design-token frameworks

- Familiarity with Agile and program management tools (Jira, Asana, Notion)

What You'll Get

- Strategic leadership role shaping the future of our design and platform experience

- Direct influence over cross-org priorities, design consistency, and system scalability

- A collaborative, mission-driven team environment with room to grow

- Opportunity to drive measurable impact at scale in a product-first company

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