Windows Networking Support Engineer

3 weeks ago

Hyderabad, India Swift Strategic Solutions Inc Full time

A technology services client of ours is looking for multiple Windows Networking Support Engineer to join them on a Full Time basis. Here are more details about the role,


Role: Windows Networking Support Engineer

Key Skills Windows Networking: Networking, TCP/ IP, VPN, DNS

Experience : 8-12 Years

Location : Hyderabad, Bangalore

Notice Period: Immediate to 30 Days


Job Description:

Required Technical Skills:

  • Minimum 3 years of experience in Technical Support or Customer Service & Support.
  • Hands-on experience on Microsoft Windows Server services like DHCP, DNS, File Share, DFS, Remote access (VPN, Direct Access, RRAS and CMAK), NPS, Wireless networking and 802.1X authentication.
  • Hands-on experience on Networking fundamentals & protocols (DNS, DHCP, TCP/IP, ARP, ICMP, VPN, IPSEC).
  • Good understanding of Microsoft Windows server and client OS technology including AD forest, Domains, Trust, group policy.


Required Soft Skill:

  • Excellent spoken and written English skills.
  • Deep analytical skills to understand customer questions and provide them with effective solutions.
  • Excellent communication skills and team player with ability to build solid relationships at all levels, across teams and business functions.
  • Extremely high-level attention to detail with methodical troubleshooting process.
  • Excellence in Documentation and creating knowledge articles.
  • Quick learner, independent problem solving and critical thinking skills; self-directed, self-starting with a strong analytical approach.
  • Take command of calls and drive them to conclusions.


Responsibilities

  • Responsible for Case Troubleshooting and resolution by actively working with customers located globally.
  • Handle incoming support requests (SEV 1, A, B & C); work with internal team, proactively identify risk, collaborate closely with other team members to address the issue to ensure fast resolution and high customer satisfaction.
  • Troubleshoot the issue by following the workflow defined in the process on the service request based on customer’s submitted cases.
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
  • Willingness to work in Night Shift (EST & PST time zones).


If you are interested, Kindly share the updated resume to

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