Assistant IT Manager

He will be responsible for overseeing the technology systems and infrastructure within the hotel. Your job will involve managing the hotel's computer systems, networks, and software applications, as well as ensuring that all systems are running smoothly and efficiently.

One of the key responsibilities of the Hotel IT Manager is to manage the hotel's data security and ensure that all systems are secure and protected against potential threats. You will also be responsible for maintaining and upgrading the hotel's technology infrastructure as needed.

Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.

Duties and Responsibilities:

• A warm personality, attentive, and smartly presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• They must be a self-starter, alert, energetic, responsible, and flexible.
• Responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup, and device configuration.
• Good knowledge of server hardware, Disk storage technology, and I/O devices.
• Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge of Active Directory, Management, and Implementations.
• Prepare and implement Preventive Maintenance Schedule for all IT hardware and software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.
• Prepare Policies and procedures for the IT Department and the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day-to-day support.
• Able to plan, assign, and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedures relating to PCI compliance are updated.
• Maintains a system error/progress log book and deals with reported problems.
• Responsible for ensuring that IT Audit points are implemented as per relevant Standard Operating Procedures.
• Monitors and maintains a proper inventory of hardware and software licenses.
• Is aware of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with the latest hotel technology and security risks regularly.
• Able to perform other IT or Systems-related tasks assigned by the management.

Education:

Degree or Diploma in Information Technology field. Along with In-depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.

Prerequisites:

Excellent communication and listening skills.

Ability to work under pressure.

Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.

Must be mature, pleasant, courteous, cooperative, and an enthusiastic team player who displays good human relations skills.

Must be flexible in working hours, including weekends, evenings, and holidays.

Job Type: Full-time

Pay: Up to ₹45,000.00 per month

Benefits:

• Food provided
• Health insurance