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Service Desk Management
1 week ago
About The Client-
Our Client is a global professional services company withleading capabilities in digital, cloud, and security. Combining unmatchedexperience and specialized skills across more than 40 industries, we offerStrategy and Consulting, Technology and Operations Services.
Experience - 6 MonthsSalary - Negotiable, will discuss over call.Qualification - BE/BTech/BSc in IT or MSC in IT.
Location - Bangalore (Work From Office)Notice Period - 15 DaysRole: Application Tech Support PractitionerProject Role Description: Act as the ongoing interface between the client and the system or application. We are dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Must have Skills: Service Desk Management, SSI: Service Desk Voice Support NON-SSIGood to Have Skills :SSI: NON-SSIJob Requirements :
Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc c: Identify, investigate, and diagnose the issued: Provide resolution to customer based on in-scope processese:Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group .f: Achieve client and client defined targets. Technical Experience : a: Incident management and usage of ticketing toolsb: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills c: One to three years of experience d: Minimum one year of experience in Service Desk domain supporting global customers Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement c: 5 days working per week with two weekly offs based on rosterEducational Qualification: a: Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays
Requirements
a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes
e:Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets
Benefits
Cab Facilities.
Night Allowance.
PF
Health Insurances
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