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Entry Service Desk Specialist
3 weeks ago
Resolves end user software and hardware related incidents and service requests. Troubleshoots incidents using collaborative tools. Escalates and assigns incidents to other Information Technology (IT) staff members and ensures timely resolution of service requests. • As a member of this team, you would contribute to CDM Smith's mission by: • Troubleshoots 2nd tier and escalated incidents from Service Desk staff, and desktop team through use of phone, email and collaborative tools. May provide initial troubleshooting of 3rd tier incidents. Resolves incidents that includes software applications errors, hardware failures and network issues. Documents incidents and requests for review with IT Managers. • Consults with other Service Desk IT staff on issue resolution and escalates service requests to appropriate IT groups or individuals as required. • Adds updated and removes obsolete documents and information stored in the IT Knowledge Management System. • Participates in IT meetings and group discussions related to service requests and active projects. • Follows direction of IT management to support major modifications to the global IT infrastructure and software environment as required. • Performs other duties as required.
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Entry Service Desk Specialist
2 months ago
bangalore, India CDM Smith Full timeResolves end user software and hardware related incidents and service requests. Troubleshoots incidents using collaborative tools. Escalates and assigns incidents to other Information Technology (IT) staff members and ensures timely resolution of service requests. • As a member of this team, you would contribute to CDM Smith's mission by: • Troubleshoots...
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Service Desk Support Specialist
1 month ago
bangalore, India Polaris Full timeJob Summary: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing...
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Specialist IT Service Desk Support(2 +Yrs)
3 weeks ago
bangalore, India PeoplePlus Full timeOverview Description The Service Desk Support Specialist supports our client’s worldwide IT operations, providing first line support of their users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting...
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Specialist IT Service Desk Support(2 +Yrs)
4 weeks ago
bangalore, India PeoplePlus Full timeOverview Description The Service Desk Support Specialist supports our client’s worldwide IT operations, providing first line support of their users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting...
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Spec, IT Service Desk Support
3 weeks ago
bangalore, India Polaris Full timeJob Summary: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing...
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Service Desk Manager
14 hours ago
bangalore, India Multinational Company Full timeProject Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep...
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Service Desk Manager
1 day ago
bangalore, India Multinational Company Full timeProject Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep...
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Service desk lead
6 days ago
bangalore, India Wipro Full timeRole Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate...
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Team Lead Service Desk
5 days ago
bangalore, India Zones Full timeDescription Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with...
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Service Desk Analyst
3 weeks ago
bangalore, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
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Service Desk Analyst
1 month ago
bangalore, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
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Service Desk Analyst
3 weeks ago
bangalore, India Apex Group Ltd Full timeIT Service Desk Agent(24*7 Support Rotational Shifts)Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore.The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents...
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Service Desk Analyst
4 weeks ago
bangalore, India Apex Group Ltd Full timeIT Service Desk Agent(24*7 Support Rotational Shifts)Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore.The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents...
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Service Desk Manager
2 months ago
bangalore, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...
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Service Desk Analyst
4 weeks ago
bangalore, India Apex Group Ltd Full timeIT Service Desk Agent(24*7 Support Rotational Shifts) Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore. The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT...
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Service Desk Coordinator.
2 months ago
bangalore, India Innovatia Full timeInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
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Service Desk Coordinator.
3 weeks ago
bangalore, India Innovatia Full timeInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
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Service Desk Technician L2
2 weeks ago
bangalore, India CGI Full timePosition Description: • Efficiently and accurately triage, troubleshoot and escalate if required technical incidents of IT applications, platforms, systems and devices, to minimize business impact.• Handle service requests, install/uninstall approved software and configurations.• Initiate service orders to technicians on site.• Actively...
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Service Desk Manager
3 weeks ago
Mumbai/Bangalore, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...
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Service Desk Manager
2 months ago
Mumbai/Bangalore, Maharashtra, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency...