Chat Support

Found in: Whatjobs IN C2 - 2 weeks ago


Bengaluru, India Minteworld Full time
As a Chat Support representative, you will be the first point of contact for customers who have questions, concerns, or issues. You will need to have excellent communication skills and be able to think quickly to provide answers and resolutions. You will also be responsible for documenting customer interactions and escalating complex issues to higher-level support teams when necessary.

Provide prompt and accurate responses to customer inquiries through online chat platformsAssist customers in troubleshooting technical issuesGuide customers through product features and functionalityEnsure customer satisfaction by exceeding their expectationsDocument customer interactions and update customer recordsEscalate complex issues to higher-level support teams when necessaryStay up-to-date on product knowledge and industry trends

High school diploma or equivalentPrevious experience in a customer service roleExcellent verbal and written communication skillsAbility to multitask and prioritizeAttention to detail and problem-solving abilitiesTech-savvy with a good understanding of online communication platforms

Excellent communication skillsProblem-solving skillsCustomer service skillsTechnical troubleshootingAttention to detailMultitasking abilitiesProficiency in online chat platforms


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