Chat Support

4 weeks ago

Bengaluru Bangalore, India Riverleaf Technology Private Limited Full time
JOB DESCRIPTION

Objective of the company- Our Growing Company is in need of Fresh and experienced young talents who are aspiring to be Resourceful product executive who can perform in our company to increase profit levels to meet short term and long-term goals and who can study the demand trends in markets, identifies potential customers, reviews competitors' initiatives and develops pricing strategies. The product executive must communicate with people outside the company and establishes relationships with business partners. The product executive must think creatively and makes decisions.

 Work Location will be in DUBAI Location, Who are ready to relocate to Dubai can apply for this job 
FOLLOWING ARE THE DETAILS OF RECRUITMENT: -

CHAT SUPPORT EXECUTIVE RESPONSIBILITIES INCLUDE:

• Responding to customer queries in a timely and accurate way, via phone, email or chat

• Identifying customer needs and helping customers use specific features • Analyzing and reporting product malfunctions

JOB BRIEF:
• Languages- English.
• Educational Qualification- Any Graduates. Shifts-Rotational Shifts ERGE
• Work Location- Onsite Project (Includes Accommodation, food, visa and travelling expenditure)
• If Candidate fails to relocate the cost incurred by the company on behalf of the candidate. So Candidate or the concerned team has to pay back.

âš« Salary CTC- As per market standards.

• Criteria of Recruitment - Male and Female candidates who's age is not more than 28. âš« Immediate joining candidates are appreciated.

• Should have a passport and double vaccinated certificate.

RESPONSIBILITIES:

• Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features

• Analyze and report product malfunctions (for example, by testing different scenarios or

impersonating users)

âš« Update our internal databases with information about technical issues and useful discussions

with customers • Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

âš« Gather customer feedback and share with our Product, Sales and Marketing teams

• Assist in training junior Customer Support Representatives • Requirements and skills

• Experience as a Customer Support Specialist or similar CS role

• Familiarity with our industry is a plus

• Experience using help desk software and remote support tools

âš« Excellent communication and problem-solving skills

âš« Multi-tasking abilities

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