Chat Support Executive

3 weeks ago

Bengaluru, India Orange Health Full time
Chat SupportExecutiveBangalore
ShiftTimings & Weekoffs (Shifts & Weekoffs arerotational)6 AM 2PM2 PM 10PM6 Daysworking
Aboutthe company:In a world whereeverything is available quickly at home healthcare services are yetto catch up and definitely true for diagnostics in urban India weoften have to wait a while to get tested if not take our loved onesto the nearby lab even when they re sick.Weasked the question If we can get chips at home in 20 min then whynot get tested in 60 minThis served as aninspiration for us to build Orange Health Labs. Combined with ourmarket understanding product chops and focus on operationalexcellence Orange Health Labs has built high quality reliableondemand diagnostic services for consumers across thecountry.Since our launch in Jan 2021 OrangeHealth has grown fast to become a cutting edge healthcare leaderdelivering a wow experience across the top metros of India andbecoming the highest rated lab in thecountryWe have our own labs our ownphlebotomists medical teams and a technology forward innovativemindsetWith our deep understanding ofprimary healthcare and its opportunities we are building OrangeHealth to become the infrastructure of remote healthcare in Indiastarting with making diagnosticsondemand.
Leadership:Foundedby Dhruv Gupta (consumer tech entrepreneur with 2 successful exits)& Tarun Bhambra (experienced corporate leader and VCinvestor) have 15 years of combined healthcare experience and havetogether built a profitable healthtech business serving 100m users.Along with the founders we have a stellar leadership team with deepdomain expertise helping us excel and drive innovation across allfunctions. We are backed by some of the world foremost VC investorslike Accel General Catalyst Y Combinator BII along with marqueehealthcare and global investors.We arebuilding this to ensure that our families and yours get the bestdiagnostic experience possible Join us to make healthcare 10x moreconvenient 10x more accurate & 10xbetter.Our Presence: We are currentlyserving Bangalore NCR Mumbai Hyderabad with a plan to enter othermetro cities soon:)
Aboutthe Role:We are looking for aChat Support Executive to join our team and provide exceptionalcustomer service to our clients through chat. As a Chat SupportExecutive you will be responsible for responding to customerinquiries resolving issues and maintaining customer satisfactionthrough chat support. The ideal candidate should have excellentcommunication skills and be able to multitaskefficiently.
Getto work with the smart leaders from theindustry:Our CRM team is ledby Bala Subramaniam who has over 18 years of experience inOperations Training Customer Service and Product Development andfolks who are providing excellent customer service to our users :)He has worked earlier with Jubilant Food Chai PointBigbytes.
Whatwill you get to do Respond tocustomer inquiries through chat support in a timely andprofessional manner. Provide customers withaccurate information and solutions to theirqueries. Escalate complex issues to theappropriate team members. Maintain customersatisfaction by providing exceptional customerservice. Collaborate with team members toimprove customer support procedures andpractices. Monitor and track customerfeedback and suggest improvements to theteam. Meet and exceed performance metricssuch as response time resolution time customer satisfaction scoreandproductivity.
Metricsfor the role: AverageResponse Time Quality ofChatsCSAT
Skillswe are looking for:Communication skills: You should be effectively able to interactwith customers in order to provide comprehensive andstraighttothepoint resolutions. Multitaskingand problem solving: Have the ability to switch attention from onetask to another and be able to get to the bottom of every issuewith as little inquest as possible. Fastresponse and resolution time: Because users expect answers that canhelp them resolve their problem quickly.Active listening: In order to understand the message of our usercomprehend the information and respondthoughtfully. Attention to detail: In orderto increase your productivity and reduce the likelihood oferror.
Whyyou might be excited aboutus: We are on a mission tobuild the fastest and most reliable diagnostic lab inIndia. We started with 2 members in 2020 andtoday we are a 700 strong team across India.We have a bunch of talented folks who relentlessly work towardsbringing a WOW customer experience. Rated currently at 4.9/5 onGoogle. Our team has a wide range ofexperience. Folks at Orange have worked earlier with companies likeFlipkart Phonepe Byju s Practo Unacademy Swiggy Metropolis LiciousCure.fit etc. and we are excited to learn from youtoo. We care for your career &growth and hence we will help you to shape a career you are excitedabout. We work hard and we party harder. OurPeople NPS is >90% and rating is4.9/5. Competitivepay
Knowmore: Web iOS Android Linkedin Instagram TwitterSo if you think you have thatextraorangenary quality in you we cant wait towelcomeyou onboard:)

chatting process,communication skills,fastresponse and resolution time,online chat,webchat,activelistening,chat support,chat process,attention todetail,multitasking and problem solving

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