Network Admin

2 weeks ago


Chennai, India Korn Ferry Full time
Network Administrator Mid level L2Minimum 4 years of experience required.

Education : BE/BTech CS and MCACertification: Any certification.Shift: 24/7 shift - work from office.

Mandatory:Administration and Troubleshooting Experience in Palo Alto & Checkpoint, Firewalls

Key Roles and Responsibilities:Monitors client infrastructure and solutionsIdentifies problems and errors prior to or when they occurRoutinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reductionInvestigates first line incidents assigned and identifies the root cause of incidents and problemsProvides telephonic or chat support to clients when requiredSchedules maintenance activity windows for patching and configuration changesFollows the required handover procedures for shift changes to ensure service continuityReports and escalates incidents where necessaryEnsures the efficient and comprehensive resolutions of incidents and requestsUpdates existing knowledge articles or create new onesIdentifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunitiesMay also contribute to / support on project work as and when requiredMay work on implementing and delivering Disaster Recovery functions and tests.

It’s a 24/7 role 6 days a week.


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