Area Sales Executive

3 weeks ago

Delhi, India THE TOY TALES Full time

About the Role:

We are looking for a resourceful and customer-focused Post Pan India -Sales Executive – Travel cum Calling to manage client coordination and travel-related field visits post-order confirmation. This on-site with hybrid role requires someone comfortable with follow-up calls, relationship management, and occasional travel to meet clients, oversee deliveries, or collect feedback.

Ideal for someone from the toy, textile industry who can handle both office-based communication and on-ground customer interaction.

Key Responsibilities:

  • Client Coordination (Post-Sales): Manage customer relationships after order confirmation – update on production status, dispatch, invoicing, and after-sales support.
  • Calling & Follow-ups: Regularly call clients to confirm receipt, take feedback, share dispatch updates, and handle any concerns professionally.
  • Documentation: Ensure smooth handling of shipping documents, invoices, delivery challans, and acknowledgments.
  • Travel (As Needed): Visit local or pan india regional clients for feedback, service checks, or to assist in issue resolution.
  • Complaint Handling: Act as the first point of contact for product or delivery-related complaints and work with the internal team to resolve them.
  • Coordination: Liaise with the sales, logistics, and production teams for smooth order fulfillment.
  • CRM/FMS&IMS Updates: Maintain accurate customer and order records in internal systems.

Ideal Candidate Profile:

  • Graduate in Business, Commerce, or related field
  • 1–4 years in post-sales/customer service (preferred: toy/textile/consumer goods manufacturing)
  • Excellent communication skills (English + Hindi/Local Language)
  • Willing to travel locally/regionally as per business needs
  • Proficiency in MS Office, email correspondence, and basic CRM tools
  • Strong customer handling, coordination, and interpersonal skills

Job Types: Full-time, Permanent

Pay: ₹17, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment
  • Provident Fund

Language:

  • English (Preferred)

Work Location: Remote

Application Deadline: 31/05/2025

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